Should have read reviews before reserving a place. We had 30 minutes at each stop, only to take pictures and leave. This wasn’t told to us before hand. Had to walk in water waist deep to get to the boat. They make you hand in your shoes and dump them on the dirty floor on the island for you to pick through everyone’s shoes to find yours. The whole day was spent driving and everywhere they made us arrive early and wait for the next boat etc. So much waiting around which could have been spent at destinations... nothing was explained so didn’t know what was happening the whole day.
The best company partner, always on time and good communication.
We booked the return trip from Sanur to Nusa Penida on-line before we went through the reviews, so we were really affraid what it would be like. But everything was really ok in the end, both ways on time, clean boat, proffesional crew, comfortable seats. We had to go through water while boarding the ship, but just a few meters and water under knees. There was a pier at Nusa Penida port so no need to wet your feets. So everything great, we have to give 5 stars.
Bought ticket for leaving Nusa Penida to Sanur at 9:15am, boat comes at 9:45, starts at 10. That's absolutely normal for them! Even in their office (where you can't even find a normal toilet) they have three different departures on their board for one boat (9:15 / 10 / 10:30) they just wait for enough people and then go. Service needs to improve too, when someone asked when the boat will finally be ready, they only reply "when we are ready" or "it's coming when it's coming", not really professional. Take one of the other speedboats, there are plenty of them, was my 6 time with a speedboat, never had such a bad experience. By the way, when you are arriving in Sanur it's always directly on the Beach, so you will get wet. In Padang Bai for example you won't.
Our way from Nusa Penida to Sanur was great! The boat is clean, new and fast. Way better than our trip with another company! We do recommend this company. Greetings from The Netherlands