Highly Not Recommended
As a Ground Transfer service provider first time book and use their service since we have contract with them. Our customer ended up complaint because of the bad service they received from the third party at Nusa Penida Snorkeling Boat and Guide.
Below is the complaint from our customer:
We were told we were going to go to 3 snorkeling locations. We only went to 2 and it was maybe 10-15 minutes each. After we were told we were supposed to have lunch and then go to the mangroves but we’re rushed of the island as quick as possible not doing any of that and told we had to take the 2:15 boat back to Bali vs the 430 that we had scheduled. When we asked about it we were told we had to get off the island. I payed over $... for 2 hours which was supposed to be an 8 hour day. I would like a refund for the false promises and being rushed off the island without doing the excursion we were promised.
The only reason I have not written a negative review on Expedia is because I was to see how this situation is going to be handled. It would have been different if there was bad weather but it was beautiful out and we didn’t even do half of what we were promised. On top of that i have proof of us being rushed off the island because we were put on some random boat vs the one we were scheduled to go on at 4:30.
Reasonably priced as well as quick and smooth crossing!
Extremely helpful crew!
We were picked up at hotel and safely dropped off at our destination!
First ride with Sri Rejeki to Lembongan, and it was so comfortable! Fast and safe, i didn't need to worry about anything. Thanks!
We are relative experienced family travellers. Booked direct at Sanur beach for a day trip. At Lembongan, we arrived at the mangrove area with the intention to book a golf cart. Tried to rip us off by saying none were available and we had to book their tour....5 mins down the road we could get a cart! On the return trip an engine failed and it took an extra 1/2 hour. Good price for experienced travellers. Newbies beware!
Boat was clean and comfortable and punctual. We took the boat to the island of Nusa Penida and everything worked as expected. Would recommend this trip