I would recommend this company because we had memorable time. They feed us well during the trip. The rooms were small but cozy, the staffs were friendly and helpful, your guide was informative and has great sense of humor.
This is a fantastic way to see the island. Thang, our guide was very good and patient. He and the other crew members took really good care of us. The rooms are very well kept and gave us no reason to complain. The lunch and dinners that they serve you offer a lot of variety.
Exceptional service and hospitality, excellent food and very good quality of accommodation. Great guide service provided by Tam, very high knowledge and really friendly. Highly recommended!
Please do not get fooled by the reviews, this tour from the start to end was absolutely terrible. This is definitely not a luxurious and comfortable cruise by Cozy Bay.
The coach they pick us up is extremely small and can barely sit on one seat. The tour guide was not accommodating, hard to understand and many of the group lost interest from the beginning.
The cabin rooms are extremely small and the boat does not resemble the picture online. The boat is old and very dirty. Hot water is not stable and showers turn cold after 3 minutes. Toilet doesnÕt flush well and also smells.
There are gaps in the window of the cabin which does not close leaving a cold draft consistently. The food on the cabin boat is terrible and I actually skipped breakfast and dinners due to lack of options. You also have to buy for your own drinks separately, whether water, juice or tea.
No flexibility whatsoever if you donÕt eat pork, or if you are vegan or anything!
I specifically informed the tour prior to booking I do not eat pork yet everything they make is pork and did not any alternatives. I was extremely frustrated and had to remind the tour guide numerous times, is there any other options, he said no! The internet connection is also terrible and non-existent. Barely works and struggling to send out emails.
Ha long bay itself was decent, extremely crowded and touristic, however, the experience from this tour made it very unenjoyable.
I highly highly highly recommend you avoid this tour at all cost as it ruined my stay in Vietnam.
I had such a lovely time on this cruise. I am a solo traveller and I was very well looked after by everyone on board the boat. The food was delicious and we played Uno in the evening which was very fun. The tour guide, Thang, was very friendly and helpful. A true credit to the company. Thank you.