Fantastic staff - very friendly and superb customer service. Ship is outstanding. Food is excellent.
Activities need to be expanded - some of them only work for younger passengers ie kayaking. More variety and options would be good. Also the day small boat for the excursion/activity had people from other boats/cruise companies and the food was average because they were on a much cheaper tour. Le Theatre standard is higher so they might want to think about not mixing tour groups. These are small things - just hopefully helpful suggestions. We were very happy with the cruise overall.
We experienced a wonderful 3 day/2night cruise with Le Theatre. What a beautiful time we had. I knew it was going to be spectacular but nothing prepared me for the majestic Halong Bay. Waking up in the morning was beautiful and the staff on board couldn't do enough for us. Attention to detail, cleanliness, amazing food and great organisation makes this company the best.
Everything about the cruise was amazing. Staff was friendly, food was delicious, activities were really cool and allowed you to experience the culture. The layout of the boat was also perfect with a massive rooftop deck and very cool grand staircase.
I liked the program of this cruise : kayaking and bamboo boat were included in the price (which is not the case for all cruise boats).
I booked cruise for 2 personnes with pick up/drop off in a hotel of old district. Lumousin mini busses which they use for pickup/drop off were very nice, clean and comfortable. Driver was driving normally (this is still not European driving, but not purely Vietnamien neither=))).
Overall the program, pick up, drop off, all the connections, coffee stops etc. were extremely well organized (with minimum wait and time loss).
Harry (if I remember well the name) seemed to be experienced manager. He explained some things about Ha Long Bay (just enough information to make it interesting and not too much to make you feel bored=))). I appreciate a lot the fact that all safety rools were strictly followed by Harry and boat's team (life vests were given to each passenger each time when we were going out to do an activity, etc.).
Room was clean.
I do not evaluate food and drinks in this comment though. Due to my life, travel experience and current place of living and work I can not be objective regarding this point.
I did not appreciate the check out time, which was too early (at 9am). When you are on vacation, you do not want to be in a hurry. You want to take your time and to relax.
Awesome cruise, friendly staff! Very nice boat,Nice cabins with balconies, connecting rooms for the kids!! Had a great time & the scenery was amazing! Unfortunately due to the high numbers visiting year round there was a lot of marine trash but if you can look past that you will love it!! Fully recommended!!