Staff were friendly and were always eager to help. If you are struggling with the language there is always someone on hand who knows English. They are always keen for a chat and always remember who you are. Would definitely stay again. And the bedroom view was amazing!!
We had a great experience in this hotel, especially because of Mrs Moon! She speaks English fluently, which is not common in Vietnam. She helped us with everything, from day tours around Sapa to booking buses outside.
The price of the room is very reasonable and there’s hot water in the shower all day long. It’s not a luxurious hotel, but it provided all our needs.
I wanted to book a private 1-day Tour to Fansipan and Mrs. Moon - the owner - made the arrangements for me.||I had a great day without any worries. ||Incredible atmosphere and a very helpful and welcoming staff. ||Thank you.
The manager is incredibly helpful.
I was scheduled to take a bus from this hostel and it didn't arrive. the bus company wasn't associated with Mountain View but left from outside their building. The manager called them multiple times, translated for us and helped us get our money back. Then she booked us on a separate bus and got a taxi to take us right there.
With her help we were able to get to our flight in time.
She went above and beyond and we are very grateful.
What a wonderful woman, she provided us with everything you could hope for and always with a smile. Food was delicious, the views were magnificent, rooms were perfectly adequate (despite the storm and powercut whilst I took a shower!), and our organised trek to Sapa was wonderful. Mrs Moon even looked after one of our friends who was ill at the hotel (whilst we headed on the trek) and she provided her with regular check ups, jam and bread, and then subsequently arranged her travel to meet us on the second day of trekking!