jwingardiner, USA
26 Nov 2018 on TripAdvisor
I went on a kayaking day-trip and had an amazing time! The scenery was stunning and it was truly a special feeling to be paddling around the serene outer bays of Cat Ba Island. All our equipment was in great condition and the whole process of booking, transport, and our time on the water was extremely smooth. My guide Keeny (owner of Vietnam Insider Travel) was also incredible; an extremely attentive communicator (who spoke great English), had a ton of knowledge regarding the area/wildlife, and overall was a very *caring person. *His kind-heart was demonstrated to me when I accidentally DROPPED MY CELL PHONE INTO THE OCEAN when I was getting out of my kayak at the end of our trip. Not only that, but my credit card and I.D. were also in my phone case. As I helplessly watched my phone sink 5+ meters to the bottom of the sea, I felt a pain in my gut. As I tried to wrap my head around all the steps I would need to take to replace these crucial everyday items (while half around the world from my home), Keeny made a phone call to a fisherman friend of his, who was also a diver. In 20 minutes his friend showed up and after several dives he FOUND MY PHONE!! I was overjoyed! And after a few days drying out, it’s a week later and my phone works great! Despite being a very busy person, Keeny went out of his way to help me get my phone back and when it was all said and done refused taking any money from me for the retrieval of my phone/wallet (I did give some money to his friend for his help). I will always be grateful for this wonderful experience kayaking, as well as meeting and becoming friends with Keeny. I would highly recommend to anyone visiting Cat Ba to use Vietnam Insider Travel to help plan their excursions!
23 Nov 2018 on TripAdvisor
After research I used this company which arranged all of my travel plans for a 2 week stay in north Vietnam. Correspondence was excellent with replies to questions almost immediate and with lots of options on things to do n see. Accomodation that was booked was excellent at Tubotel Hotel in Sapa, Osaka Boutique Villa in Hoi An and Eco Lodge on Cat Ba Island. A day boat trip and kayaking in the bay of Cat Ba Island with a small group n it focuses on the local interaction. Long -our guide was very helpful n professional. Overall I was extremely pleased with the service I received n made my holiday most enjoyable. I would strongly recommend Vietnam Insider Travel