03 Jun 2019 on TripAdvisor
First and foremost, the compliments goes to Tung (Joey). He is very responsive to emails/whatsapp messages even before I decide to engaged The Terrible Tour Guide (TTTG) for my trip to Hanoi-Sapa. He was my point of contact throughout. Communication with him was always timely, informative and straight to the point. Of the few agencies I contacted, Joey was the only one that response to my queries patiently, giving me lots of options. As I’m travelling with two elderly, it was indeed a challenged. Oh, and he’s fluent in English too. My first two days in Hanoi were free and easy and we were on our own, exploring the town. Even I didn’t engage TTTG for the ground tour in Hanoi, Joey gave me lots of information on places to visit and also recommendations on places to eat. I booked the Halong Bay Day Trip with TTTG, and the cruise was with Genesis. Just a little frustration with one of the Genesis cruise guide, as he’s being very rude to us. I informed Joey about it and almost immediately, the Genesis cruise staff and person in charge came over and apologize to us. With Joey’s prompt action, it made the rest of the cruise journey a pleasant one. The highlight of this trip was my trip to Sapa! It was very well organized and I couldn’t ask for more. The morning was greeted by our English speaking tour guide Mr Huy. Because I’m travelling with two elderly, they were unable to travel via the overnight train as it will not be comfortable for them. So, they arranged for a private limousine van for us. I was impressed with the condition of the van. It’s so comfortable with reclining seats + massage option. The van also comes with USB charging capabilities and wifi too. Huy was informative and share a lot throughout the 6 hours ride. Huy has a warm personality and highly motivated guide (Recommended). He understands our needs and he is very attentive. Our first stop was Cat Cat Village and due to the condition of the road and lots of stairs, the elderly find it a bit difficult to walk. But with Huy’s words of encouragements, they finally managed to complete the walk. Luck was not on our side as it was continuously raining during the 3 days we’re there. On the second day, to Fansipan, Huy, knowing that the two elderly will not managed to climb that stairs, he offered to get them the tram passes for free, so they won’t have to climb the stairs. So kind of him. On the last day in Sapa, we’re supposed to do a short trek to the villages. But due to the bad weather, it was raining heavily. I know we will not be able to make it to the village trek. But Huy made it happened! Huy and me went to the trek with a raincoat. And Huy insist that the elderly should not proceed with the trek as it will be burdensome for them. He arranged for the driver to take care of the elderly instead. Truly, with the rain and slippery uneven road, my moms will not be able to make it. And I truly appreciate Huy’s attentiveness. The scenery throughout the walk was amazing. Glad Huy make it happen for me. Looking forward for another trip with The Terrible Tour Guide. Will definitely engage them again.
18 May 2019 on TripAdvisor
Had a fantastic time treking up the mountain, our guide and porter were very friendly. The food that was prepared for us was delicious, and the morning hike was pleasant despite the overcast weather. The cable car down is jaw dropping and great for seeing the landscape you just climbed. I'm leaving 4 stars only because the sleeping arrangements were uncomfortable. You are truly roughing it, sleeping in old sleeping bags, on elevated platforms with no pillows and no electricity. IDK if I had expected electricity or not, but our overnight in the hut was bare bones. That being said, the trek itself was challenging but amazing, and the views are breathtaking. We enjoyed our time with our guide, porter, and the locals as well as some of the other groups we met along the way. Best advice: know that this is a very challenging hike with great rewards, and definitely bring a headlamp (and a small pillow).
desolator90, Singapore
17 May 2019 on TripAdvisor
The whole trip was very smooth thanks to Mr Joey and Mr Duc who were very responsive to our messages and calls when we were unsure about the location. Our tour guide was Mr Z who made our hiking experience a very memorable one. Food was more than adequate and tasty. We were even allowed to take a shower and a nap at their sapa office. I would recommend this trip to anyone who is interested in trekking Mt. Fansipan.
08 May 2019 on TripAdvisor
We booked a 3D2N Fansipan trek under Joey The Terrible Tour Guide which will allow us to start our trek from Sin Chai route through the beautiful rice terrace and the traditional village before reaching the much anticipated summit on Fansipan. Joey and his team were really professional, fast and efficient in terms of communicating and arranging the overnight sleeper bus from Hanoi to Sapa (which was really comfortable and enjoyable), arranging an English speaking Fansipan guide for us. The trek up to Fansipan was really enjoyable and our guide Z really put in a lot of effort in taking care of ourselves and cooking sumptuous meal for the 2 days. Although there were some miscommunication and hiccups in terms of the trekking route up to fansipan, Joey and his team were extremely quick on their toes to tweak our 3 days itinerary to accommodate our plans. On top of that, to make up for the change of plans, he even offer us complimentary hotel stay in Sapa and a meal in one of the restaurants. On the final day, Joey and his team got us a guide for a half day tour to Cat Cat village and Lao Chai village which allows us to experience how the locals live. Overall, i would give Joey and his team at The Terrible Tour 100/100 despite the hiccup regarding the change in route. Their ability to put customers in the priority seat and accommodate the change in plans within a short span of time was really professional and remarkable. I will definitely engage them for future tours in Vietnam.
07 May 2019 on TripAdvisor
Prior to our booking, Terribletour has promptly replies to our queries and made booking a pleasant process. The hike to fansipan was amazing with wonderful tour guide Minh. He speaks English quite fluently and has a good sense of humour. He shares his interesting knowledge of the forest as we hike. He is very caring and attentive to our needs. He noticed that me and wife are not as fit and gets tired easily, he initiated a lot of times if we need a short breaks throughout the whole hike. He created pleasant surprise by plucking wild mushroom during the hike so that we can have delicious mushroom soup for dinner. Thank you Minh for taking care of us, and you are a great asset to the company.