Madhula B, India
04 Nov 2019 on TripAdvisor
We took a one-night cruise of the Bay. Pick up and drop off services were provided from our hotel in Hanoi in a comfortable coach. However, due to maintenance work wifi was not available on coach. The cruise was comfortable and the cabin was good. The balcony is the perfect place to relax with evening tea while cruising through the bay. We had some issues with the food which were not resolved. For dinner when we asked for a replacement of the fish dish, we were told nothing else is available, but the guests seated next to us got fish and even a chicken dish (which was not on the menu!). They had not made a request before, so I wonder how something was cooked specially for them. For breakfast buffet, when one of the dishes got over they could not refill it because they said it was over. They assured us about refilling but arrived 15 minutes later saying they cannot. I wonder what took them so much time to figure that they cannot prepare it. It is because of this discomfort our spirits of an otherwise lovely cruise were dampened.
Tuffty007, UK
04 Nov 2019 on TripAdvisor
We were picked up outside our hotel, in a large and comfortable mini bus. Our hostess .. lynn .. was charming, helpful and very friendly. She really made the 2.5 hours ride to our cruise interesting. The cruise was fantastic, the rooms were unbelievably good, with massive windows showing the stunning scenery of Ha Long bay. The food on board was superb. We went kayaking, visited one of the last floating family homes left and had a Vietnamese cooking lesson. As we left in the morning for our return to Hanoi, we were again met by the bubbly Lynn, who was genuinely interested in our trip to Ha Long. What a lovely person. Genesis cruise package represented great value and a quality package. 10/10 all round.
Danventurer
01 Nov 2019 on TripAdvisor
A great luxury cruise - felt like a floating hotel! Rooms were great including a bathtub overlooking the bay, very tasty food and good activities. The staff were excellent - Alex and Ling in particular were helpful and good conversation! The three day trip was definitely worth doing - the second day to Cat Ba island was a great experience, and we loved the bike ride. We were pleasantly surprised with how much we enjoyed the cruise! The only negative was unfortunately my credit card was double charged, but Genesis staff (in particular Chee) worked hard to refund the money before it was a problem. Good communication from Chee throughout the process was very helpful. A minor blip that did not detract from the experience - would definitely recommend.
cjudenmann, Germany
01 Nov 2019 on TripAdvisor
We enjoyed the one day Trip a lot. Transport was well organised. Our tourguide Ben was very nice and explaned a lot. Even the pearl farm visit was quite interesting. The boat trip was amazing, the food excellent, service and drinks were also good. After the boat trip,were we saw a lot of the monkeys, we wäre visiting the beautiful caves. In the way back the sun came out and we enjoyed the beautiful view over the Halong Bay on deck of the Genesis. We returned to Hanoi at about 8pm. The ohne day trip was enough for us, a second day is not really nescessary...
Collymmc, Australia
01 Nov 2019 on TripAdvisor
Had a fabulous day. Our tour guide Roy was entertaining and informative. Comfortable coach trip, arrived in Ha Long after 2.5 hours from Hanoi. Then straight on to boat for a sumptuous lunch as we cruised to our first stop which was paddle boat or kayak to the water cave and lagoon. Back on board and on to limestone caves for an hour walking tour. All along the cruise seeing the amazing limestone outcrops on the water up close. If you only have one day to spare to see Ha Long Bay, I highly recommended Roy and Genesis.