Seek Sophie

Reviews

4.9

573 reviews

495 reviews

1017

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Chloe LeClair

Feb 2025

I have not yet gone on my trip with Seek Sophie, but the service so far has been great! I was worried about loosing out on a spot on the Komodo boat trip I was interested in, but I had some questions first. Rina was really helpful and kind, and responded very quickly to my questions. Can't wait to go on the trip!

Response from Seek Sophie

Hi Chloe,

Thank you so much for your kind words! We're so happy to hear that you've had a great experience with us so far, and we'll be sure to pass your lovely feedback on to Rina. She'll be thrilled to know she could help! We can’t wait for you to experience your Komodo adventure – it's one of our fave places in the world and seriously beautiful! If you have any more questions before your trip, just let us know. Happy travels! 😊

Best,
Jacinta
Co-founder, Seek Sophie

Gabi Gedvil

Feb 2025

My friend and I went on two trips with Seek Sophie and had an absolutely amazing time! Experienced the most scenic views in Bali on the Mt. Batur caldera hike while being the only ones on that mountain top. We also went on a unique Munduk trek through the jungle and got to swim in beautiful waterfalls. The best part was we were always assisted by the nicest guides who were in constant contact with us. If you’re thinking about booking a high quality and fun travel experience definitely book with Seek Sophie 😊

Response from Seek Sophie

Hi Gabi

Wow, this made our day—thank you! 💛 We’re so happy you had such an amazing time, from having Mt. Batur all to yourself to swimming in hidden waterfalls in Munduk (our fave!).

It also means the world to us that you felt so well taken care of. We’ll be sure to share your kind words with the team—they’ll be so happy to hear this! Hope to see you on another adventure soon.

Best
Jacinta
Co-founder, Seek Sophie

Iain Henderson

Feb 2025

Very impressed with Seek Sophie. I had an IT gremlin and Michelle was a star getting it sorted. V impressive customer service.

Response from Seek Sophie

Hi Iain,

IT gremlins are the worst!! We're so happy Michelle was able to scare them off—if the gremlins ever sneak back, you know where to find us. Thanks for the lovely review!

Best
Jacinta
Co-founder, Seek Sophie

Jenn S

Jan 2025

My family of 4 was looking to book a 3D2N Komodo trip with Seek Sophie. We reached out with questions. Rina promptly answered our queries via email. Our email exchange was over a few days and Rina got back to us quickly every time with thoughtful answers. We booked online through their website. The booking process was smooth and we got confirmation of our booking almost immediately. We can't wait for our trip!

Response from Seek Sophie

Hi Jenn!
Thanks so much for your kind words! We're so happy Rina could help make your Komodo adventure planning smooth and stress-free. We can’t wait for you and your family to experience it—it's going to be amazing! Wishing you an incredible trip, and if you need anything else, we’re always here.

Ivan

Jan 2025

Did a number of tours in Vietnam and Kuching recently. Experiences were really authentic with good guides and very well planned. The platform was very responsive and provided excellent customer service.

Response from Seek Sophie

Hi Ivan,

Thank you so much for your lovely review! We’re so happy that you enjoyed the experiences in Vietnam and Kuching - that makes our day!

We’re also glad that our team could support you along the way – providing excellent service is super important to us, so it’s great to know it made a difference for you. Can’t wait to help you discover more hidden gems next time! 💛

Best,
Jacinta
Co-founder, Seek Sophie

Ivan

Jan 2025

Booked multiple trips on platform, really interesting experiences. Strongly recommend.

Response from Seek Sophie

Hi Ivan, thank you so much for your kind words and for booking multiple experiences with us! It really means the world to us to know you’ve enjoyed the experiences our team have curated. Your review has made our day! 😊 ❤️

Patrick Collins

Jan 2025

Superb booking service. Both Rina and Farah have been very helpful and professional. Looking forward to the trip now!

Response from Seek Sophie

Hi Patrick,

Thank you so much for your incredibly kind review! Hearing such thoughtful feedback from customers like you truly makes our day and inspires us to keep improving and doing what we love. We’re so glad to have been a part of your experience, and we hope you have the most amazing time ahead!

Josh Dobeck

Jan 2025

An outstanding experience, from the moment we were greeted to the heartbeat we departed the boat, just a sensation experience.. The thing that made this trip was the crew... To start of with we choose Seek Sophie because of the itinerary and size of the boat, reviews played a HUGE part in our decision and I am glad we did our homework, we were greeted by Roy a gentleman in all his rights, his English was amazing, extremely attentive to all the guests needs and a pleasure to be around, once abord the boat Roy gave all of us a safety briefing and then assigned rooms according to the booking... Very simple and direct, after all that was done we were off, the ship was clean well staffed and easy to navigate, it almost felt as if it was one crewmember to 2 guests, the ships layout was very comfortable, two suites in the rear and I believe the rest up front. the suites were spacious for the size of the boat with a sliding door that separates the bathroom from the sleeping quarters. The dining area was in the middle of the ship right next to the kitchen, the food was custom and prepared with heart and care. meals were substantial and snacks were provided in-between. the bow of the ship was clean and well appointed with chairs, couches and pillow like seating. The crew were always available for anything needed and most of the time they were ahead of our needs. Roy and Rey ( the onboard photographer) were fun to interact with, humor and safety were noticeable but by the end of day one we all started to feel like family. The excursions were nothing short of amazing as promised, snorkeling in the clearest waters seeing fish and wildlife not seen in or around the US, the island of Komodo was breathtaking with dragons sunning themselves on the beach and cooling off in the shade of the trees, this NOT a gimmick this is the real thing, walking among Komodo dragons is a feeling that has no words. Then end of our second day we found a spot where manta's were feeding, we all hopped in the water and watched manta rays, just a surreal interaction with nature. This tour was worth every cent invested, the care and dedication from the crew was comforting and impressive, we as a boat had the opportunity to pass other boats with tours on them and seeing these boats crammed with people and how tight their quarters were made me even more comfortable with our decision with Seek Sophie.. Things to be aware of:: The internet situation is poor, its not the ship, its the actual internet around these island is poor, the ship offered wifi, but if your phone doesn't have a connection neither will the boat. Bring sunscreen and sunglasses Bring money........ you will need to produce the fee"s in cash before you embark the boat for the Komodo island entrance fee. Bring more than one pair of footwear.... you will be on a crazy amazing hike for a sunrise and flip flops wont cut it... and enough to tip the crew when you depart THEY WILL DEFINATLY EARN EVERY DOLLAR..

Response from Seek Sophie

Hi Josh, thank you so much for leaving such a heartfelt and detailed review. We are so happy to hear that you enjoyed your Komodo trip with one of our partner boats. Such feedback from customers like yourself makes us even more excited to keep doing what we do and to keep getting better at it!

Hope to see you on another one of our trips soon!

Ida Rønlund Nissen

Jan 2025

Michelle was super helpful answering all our questions preparing us for our trip! Thanks a lot for everything :-)

Response from Seek Sophie

Hi Ida, thanks so much for your review. We are happy to hear Michelle was helpful in answering your questions in preparation to your travels. Hope you have an amazing trip!

Eve Crawford

Dec 2024

Seek Sophie’s customer service is top notch :) Thank you SO much, Rina, for all your help!

Response from Seek Sophie

Hi Eve, thank you so much for your lovely review! We’re so glad to hear that Rina made a difference—it truly means a lot to us. Thoughtful guests like you are the reason we love what we do, and your kind words mean the world. If you ever need anything, please don’t hesitate to reach out—we’re always here for you!

Honest reviews only

Dec 2024

Michelle from Seek Sophie has been excellent! Helped me with my booking. Great service!

Response from Seek Sophie

Hi Kah Wai, Thanks so much for your kind feedback! We’ll be sure to share your kind words with Michelle, and can’t wait to help you plan more amazing adventures in the future!

Tiffany White

Dec 2024

I had a great experience with Seek Sophie. I had to cancel my Komodo tour due to unforeseen personal circumstances, and Rina was incredibly helpful throughout the process. She guided me smoothly and ensured I received a full refund without any hassle. Their excellent customer service truly sets them apart. Highly recommend!

Response from Seek Sophie

Hi Tiffany,

Thank you so much for sharing your experience, and taking the time to leave a kind review! We’re really glad Rina was able to support you during a challenging time and make the cancellation process as stress-free as possible. We hope everything is better for you now, and when the time is right, we’d love to help you plan another unforgettable adventure. Take care, and we hope to welcome you again soon!

Sonya

Dec 2024

We booked a Komodo cruise through Seek Sophie and had a family emergency requiring us to put our plans on-hold. Rina was responsive, professional, and very accommodating with our situation. We would 100% recommend using Seek Sophie's services!

Response from Seek Sophie

Thank you for the review, Sonya. We hope that your family is ok and you can come back to enjoy your Komodo trip soon.

Tabea Ibele

Dec 2024

(Translated by Google) Due to an injury, I had to postpone my Komodo Island trip – thanks to Rina from Seek Sophie, this was possible without any problems or extra costs! Thank you so much, the review of the trip itself will follow soon! :) (Original) Aufgrund einer Verletzung musste ich meinen Komodo-Island-Trip verschieben - dank Rina von Seek Sophie war das problemlos und ohne Extrakosten möglich! Vielen Dank, die Rezension zum Trip selber folgt demnächst! :)

Response from Seek Sophie

Glad we could help! Hope your injury heals quickly and you can make it to Komodo soon!

missAe

Dec 2024

The team is responsive to your concerns, Michelle is very helpful.

Response from Seek Sophie

Thank you for the kind review!

ramesh chandran

Nov 2024

I would like to put on record my sincere appreciation to the Seek Sophie team and in particular to Ms. Rina for agreeing to my request for change in the cruise dates for Komodo island, not once but twice. The first time was during the recent volcano eruption at Mount Lewotobi when flights to the island from Malaysia were cancelled and the second time when my pet dog was diagnosed with cancer and in need of constant care for the next few months. They agreed to defer my cruise to a yet undetermined date in 2025. Ms. Rina was especially helpful with her kind words and quick response for which I will be always grateful.

Response from Seek Sophie

Dear Ramesh

Thank you so much for taking the time to share your experience with us. First of all, we want to say how sorry we are to hear about your dog’s diagnosis. As pet lovers ourselves, we truly understand how heartbreaking and overwhelming it is to face something like this. Your pet is family, and their well-being always comes first.

We’re so glad that Rina was able to support you during this difficult time, and we’ll be sure to share your kind words with her. It means the world to us that we could help ease a little of the stress you’ve been going through. Please don’t hesitate to reach out when you’re ready to plan your trip – we’ll be here to make it as seamless as possible. Sending love and strength to you and your beloved dog. ❤️

Tc Tan

Nov 2024

Michelle has been very helpful and she was prompt in replying to my request. Thanks so much!

Response from Seek Sophie

Thanks for taking the time to leave us a kind review! Glad Michelle was able to help :)

Livia Lange

Nov 2024

(Translated by Google) Super great service!☺️ Rina helped me extremely well and quickly via email and addressed my problem because I unfortunately couldn't go on my Komodo tour due to illness. I'm looking forward to doing it next year through Seek Sophie. Thank you for the great service 🙏🏼 (Original) Super toller Service !☺️ Rina hat mir per Mail extrem gut und schnell weitergeholfen und sich meinem Problem angenommen, weil ich leider meine Komodo Tour aufgrund von Krankheit nicht antreten konnte. Freue mich sie im kommenden Jahr über Seek Sophie anzutreten. Vielen Dank für den tollen Service 🙏🏼

Response from Seek Sophie

Thank you for the review, Livia. We are sorry to hear you could not make your Komodo trip. Hope you can come back soon!

Théo Egal

Nov 2024

Michelle has been a super helpful advisor, fast replying, helping us organise our trip to Halong. I recommend Seek Sophie !

Response from Seek Sophie

Thanks so much for the kind words, Théo! Hope you have a great trip to Halong Bay!

WaiLee Yang

Nov 2024

Quick responses to my various queries. Looking forward to the event.

Response from Seek Sophie

Thank you for the review, WaiLee! Hope you have a great event!

ollie deadman

Nov 2024

Michelle was super helpful, very fast replies and helped me massively in my request couldn’t recommend dealing with her more!!:)

Response from Seek Sophie

Thank you for the review, Ollie! Glad Michelle was able to help 😊

Semanter Lim

Oct 2024

Response from Seek Sophie

Thank you, Semanter!

Emma George

Oct 2024

Seek Sophie is a really nice easy to use service. I’d left some constructive feedback on the experience we did and Michelle followed up by email and and amended the Seek Sophie page to be more accurate- great customer service

Response from Seek Sophie

Hi Emma, thank you so much for taking the time to leave us feedback. We really appreciate our customers helping us improve our offering. Hope to see you again on another trip!

Ian De Bruyn

Oct 2024

Had very good customer service from Seek Sophie, with Rina replying quickly and helpfully to my questions.

Response from Seek Sophie

Thank you for the review, Ian! Have a great trip!

Najat Alhabshi

Oct 2024

Sadly had to make a refund for my trip and sent an email to do so. Michelle replied within a few hours and promptly issued a refund without any hassle, greatly appreciated it!

Response from Seek Sophie

Thank you for the review, Najat. I'm sorry you couldn't make it on your Seek Sophie trip. Hope to see you on another adventure soon!

Alexandria Robles

Oct 2024

I had the best trip to Sumba thanks to Seek Sophie and my guide Dany. The website was super easy to book and when I had a small booking issue Rina was so quick to help me and I’m so grateful for her! I booked two tours, one on the East side of the island. My guide Dany was epic, he took me to all the top spots (almost everywhere we went had no other tourists) and he knows so much about Sumba and Indonesia. The east side did require a lot of driving but it was perfect because I was taking notes since I did not want to miss anything he was teaching me. We were able to customize my trip to see all the things special to me. I also hired him to take me from East Sumba to West. We stopped at some local spots including a village. Sumba is such a special place and I would have missed so much of the magic without this company and my guide!

Response from Seek Sophie

Thank you so much for the wonderful and detailed review, Alexandria! We really appreciate it and are super happy to hear you had an awesome time in Sumba. Hope to see you again on another trip!

Toni Huynh

Sep 2024

Thanks Michelle for helping me out with my problem ! I m so glad that you were able to cancel my booking which I did by mistake.

Response from Seek Sophie

Thank you for taking the time to leave a review! Hope to see you on another Seek Sophie experience soon!

Gena Nelson

Sep 2024

This was my first time booking with Seek Sophie and everything went very smoothly, from navigating the website to payment to follow-up. When I did not receive an email with booking details, Rina from Seek Sophie responded very quickly and sent me the information I needed. I will definitely use Seek Sophie in the future.

Response from Seek Sophie

Thank you for the kind review, Gena! Hope you have a wonderful trip and until next time!

Unofficial AJ

Sep 2024

Response from Seek Sophie

Thanks for taking the time to leave a kind review :)

Colin Brader

Sep 2024

A good and caring organisation with some great tours. Particular thanks to Rina who helped with dates and arrangements....well beyond expectations. Thank you

Response from Seek Sophie

Thank you for the review, Colin. Have a wonderful time on your trip!

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