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Payment and Security
When will my card be charged?

Some listings are "Request to Book" vs "Instant Book". For "Requests to Book" listings, your card will be charged when your request is confirmed (usually within 24 hours of your request being made). For "Instant Book" listings, your card will be charged at the time your booking is made.

Can I trust you with my card details?

We take security very seriously and protect your security in two ways. First, all pages on seeksophie.com run on HTTPS which provides a secure, encrypted connection between your internet browser and seeksophie.com. HTTPS is the global standard used to protect highly confidential online transactions such as online banking services. Second, we use Stripe, a global leading payment processing platform, for our payment services at seeksophie.com. Stripe is certified to PCI Service Provider Level 1, which is the most stringent certification available in the payments industry worldwide.

Changes and Cancellations
Covid Cancellation Policy

As travellers ourselves, we understand how stressful this pandemic has been when it comes to making plans. That is why we want to be fair to all in the event of sudden changes — to the local businesses, to the community, and to YOU.

View our full Covid-19 policy here

Usual Cancellations and Changes

Our local partners set their own cancellation and rescheduling policies. Please do look at the Option page to see what the specific policy is. Often, our local partners need to make payment for the logistics of your experience (e.g. payment for staff, for materials) upon confirmation of the experience, so they would be out of pocket in the event of any rescheduling or cancellation.

Safety and Insurance
I'm travelling alone, will I be safe?

We don't list any places that we haven't been to ourselves or that we think might be unsafe. We also get to know each and every one of the local operators that we list on a personal basis so that we know that you're in good hands. As frequent solo travellers, we are super vigilant about our own safety when we travel, and we take that approach when crafting seeksophie.com as well. If you have any specific concerns, please do contact us and we're happy to offer travel safety tips or answer any questions so that you can be prepared for your trip.

Do I need to get travel insurance?

We're big fans of travel insurance because it has given us peace of mind on many of our trips. Some of our local operators do have insurance recommendations for their specific activity so if you need any recommendations, please contact us and we can see if they have any recommendations for you.

Jobs and Internships
I love your mission, are you looking to hire?

Yes, we're always looking for great people to join our team, whether as an intern, a freelancer or a full-time member of the team. We know that there are so many people out there - like you! - who would love to combine their love of travel with their skills, whatever they may be. If you're a traveller who believes that travel can change the world, we would love to hear from you!

How do I apply?

It's really simple. Just write to us at join@seeksophie.com and let us know what skills you would like to contribute to Seek Sophie, what you're hoping to learn and why you love difficult journeys. We can't wait to hear from you!

Press Inquiries
Can the press contact you?

Sure! For press inquiries, please contact chat@seeksophie.com. We would love to speak to you and answer any questions you may have.