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During office hours from 8am to 12 midnight (GMT + 8), we guarantee a response within 1 hour. Outside office hours, we guarantee a response within 8 hours. Personal Travel Stylist tips will take 24 hours.
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Is my card charged at the time of booking?
Your card will only be charged at the time of booking for the adventures with strict cancellation policies (these are for adventures where the local operators need to make payments upfront). For all other adventures, we will only charge your card on the start date of the adventure. All bookings are subject to the cancellation policies set by the local operators, so even if your card is charged at the time of booking, we will refund your card promptly according to the relevant cancellation policy.
Can I trust you with my card details?
We take security very seriously and protect your security in two ways. First, all pages on seeksophie.com run on HTTPS which provides a secure, encrypted connection between your internet browser and seeksophie.com. HTTPS is the global standard used to protect highly confidential online transactions such as online banking services. Second, we use Stripe, a global leading payment processing platform, for our payment services at seeksophie.com. Stripe is certified to PCI Service Provider Level 1, which is the most stringent certification available in the payments industry worldwide.
If I've changed my mind, can I cancel?
Yes of course! Cancellations within the cancellation period (which you can find on the relevant adventure booking page) will not be charged. If you would like to cancel, please contact us and we'll be pleased to help.
My travel schedule has changed, can I change the date of the booking?
If you need to make any changes to your booking, please let us know of any changes as soon as you can and we'll check with the local operator you have booked with. We'll do our best to accommodate your schedule, but please note that any changes outside the cancellation period may be treated as a cancellation and charged if the revised date doesn't work for the local operator.
An emergency has come up at the last-minute. Can I cancel outside the cancellation period?
We're sorry to hear that. We understand that unexpected events crop up when travelling, so if you need to cancel as a result of any emergency, just contact us and we will do our best to help!
I'm travelling alone, will I be safe?
We don't list any places that we haven't been to ourselves or that we think might be unsafe. We also get to know each and every one of the local operators that we list on a personal basis so that we know that you're in good hands. As frequent solo travellers, we are super vigilant about our own safety when we travel, and we take that approach when crafting seeksophie.com as well. If you have any specific concerns, please do contact us and we're happy to offer travel safety tips or answer any questions so that you can be prepared for your trip.
Do I need to get travel insurance?
We're big fans of travel insurance because it has given us peace of mind on many of our trips. Some of our local operators do have insurance recommendations for their specific activity so if you need any recommendations, please contact us and we can see if they have any recommendations for you.
What is a personal travel stylist?
Our friends often tell us that it takes ages to plan a trip. They don't know the best way to get between places, and it's often hard to find interesting, less-touristy places. We love helping friends with their trip planning, and suggesting interesting local places that they would love.
A personal travel stylist is essentially like having a local friend who gets to know your travel style, and where you're headed to. Go ahead and ask your stylist any question - e.g. interesting local places, routes and/or itineraries that are personalised for you. We want to take the hassle out of going to fascinating places in the world.
How does it work?
1. Take the Travel Style Quiz. Share with us your preferences, and ask us any questions about your trip - we love a challenge :)
2. We will come back to you within 24 hours with personalised suggestions, based on your travel style
3. Tell us what you think! Give us your feedback on the suggestions - what you liked and what you didn't like. We promise we'll do even better next time :)
What kind of questions can I ask?
Anything relating to your trip (so long as it's in Southeast Asia or Sri Lanka)! Some questions we've been asked are:
"I have 2 weeks in Sri Lanka and would like to go whale watching, Yala, Sinharaja, and take the train. What's the best way of getting around?"
"I would like to see orangutans, but I only have a long weekend from Singapore. Where's the best place to do that?"
"I'm doing a gap year. What are the ethical places to volunteer with wildlife in Asia?"
"What's a non-touristy way of seeing Halong Bay?"
What kind of suggestions can I expect?
Everyone travels differently. Some people prefer comfortable trips, and others don't mind camping or spending 8 hours on the bus. So what we will suggest really depends on your travel style. Our suggestions may or may not be adventures that can be found on Seek Sophie, as it really depends on what your preferences are, and where you're thinking of heading.
However, we can promise that we will only suggest places that are beautiful, or have a fascinating story to tell. We will also only suggest ethical attractions. In Asia, there are many attractions, particularly around wildlife, that perpetuate unsustainable and unethical practices. We believe that travel can be a force for positive change in this region, and will not suggest attractions that perpetuate unsustainable or unethical practices.
What countries can I ask my personal travel stylist about?
Our personal travel stylists currently cover countries in Southeast Asia (Indonesia, Vietnam, Thailand, Malaysia, Singapore, Philippines, Cambodia, Laos, Myanmar and Brunei) and Sri Lanka. So go ahead, ask them any question about your next trip to any of these countries!
How are you different from a travel agent?
We're not selling you an end-to-end trip. We're independent travellers ourselves so we know that in planning a trip, there's no question that's too small. You can ask us about how to take public transport from point A to point B, where's the best local restaurant for Sri Lankan curries, or how to fit everything you want to do within 2 weeks. Our travel stylists are travellers like you who just want to take the hassle going out of interesting places!
You can decide if you would like to book a private car on your own, or whether you would like us to help you do so. You can decide if you want to get train tickets on the ground, or ask us to help you do so. You can book your own guides, or we could do it. YOU'RE in charge.
If you do require any help booking any parts of your trip, our brand promise nevertheless remains the same: we will source the lowest prices we can find for you, both online and through our local contacts.
Is it really free?
Yep! Helping other travellers plan their trips is a big part of what we do, and is what gets us really excited every day! We hope that by taking the hassle out of going to fascinating places in this world, more people will visit those places, and contribute tourism dollars toward local communities. We believe that together, we can make a positive impact on the world through travel.