Travellers-First Covid Policy Get Your first order at US$ 5 off Buy now, go later gift cards - no expiry
Speak to a Human
Contact Us
During office hours from 8am to 12 midnight (GMT + 8), we guarantee a response within 1 hour. Outside office hours, we guarantee a response within 8 hours.
Chat now
Speak to us on live chat
Email us
Payment and Security
When will my card be charged?

Your card will be charged at the time of booking. However, all bookings can be fully refunded within 24 hours of booking, whereas more flexible activities can be cancelled at a later date. Do refer to the relevant cancellation policy for more information.

Can I trust you with my card details?

We take security very seriously and protect your security in two ways. First, all pages on run on HTTPS which provides a secure, encrypted connection between your internet browser and HTTPS is the global standard used to protect highly confidential online transactions such as online banking services. Second, we use Stripe, a global leading payment processing platform, for our payment services at Stripe is certified to PCI Service Provider Level 1, which is the most stringent certification available in the payments industry worldwide.

Changes and Cancellations
If I've changed my mind, can I cancel?

Yes of course! Cancellations within the cancellation period (which you can find on the relevant adventure booking page) will not be charged. If you would like to cancel, please contact us and we'll be pleased to help.

My travel schedule has changed, can I change the date of the booking?

If you need to make any changes to your booking, please let us know of any changes as soon as you can and we'll check with the local operator you have booked with. We'll do our best to accommodate your schedule, but please note that any changes outside the cancellation period may be treated as a cancellation and charged if the revised date doesn't work for the local operator.

An emergency has come up at the last-minute. Can I cancel outside the cancellation period?

We're sorry to hear that. We understand that unexpected events crop up when travelling, so if you need to cancel as a result of any emergency, just contact us and we will do our best to help!

Safety and Insurance
I'm travelling alone, will I be safe?

We don't list any places that we haven't been to ourselves or that we think might be unsafe. We also get to know each and every one of the local operators that we list on a personal basis so that we know that you're in good hands. As frequent solo travellers, we are super vigilant about our own safety when we travel, and we take that approach when crafting as well. If you have any specific concerns, please do contact us and we're happy to offer travel safety tips or answer any questions so that you can be prepared for your trip.

Do I need to get travel insurance?

We're big fans of travel insurance because it has given us peace of mind on many of our trips. Some of our local operators do have insurance recommendations for their specific activity so if you need any recommendations, please contact us and we can see if they have any recommendations for you.

Jobs and Internships
I love your mission, are you looking to hire?

Yes, we're always looking for great people to join our team, whether as an intern, a freelancer or a full-time member of the team. We know that there are so many people out there - like you! - who would love to combine their love of travel with their skills, whatever they may be. If you're a traveller who believes that travel can change the world, we would love to hear from you!

How do I apply?

It's really simple. Just write to us at and let us know what skills you would like to contribute to Seek Sophie, what you're hoping to learn and why you love difficult journeys. We can't wait to hear from you!

Press Inquiries
Can the press contact you?

Sure! For press inquiries, please contact We would love to speak to you and answer any questions you may have.