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During office hours from 8am to 12 midnight (GMT + 8), we guarantee a response within 1 hour. Outside office hours, we guarantee a response within 8 hours.

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Message

Speak to us on live chat

Facebook

Facebook

facebook.com/seeksophie

Mail

Email us

chat@seeksophie.com

When will my card be charged?
Your card will be charged at the time of booking. However, all bookings can be fully refunded within 24 hours of booking, whereas more flexible activities can be cancelled at a later date. Do refer to the relevant cancellation policy for more information.

Can I trust you with my card details?
We take security very seriously and protect your security in two ways. First, all pages on seeksophie.com run on HTTPS which provides a secure, encrypted connection between your internet browser and seeksophie.com. HTTPS is the global standard used to protect highly confidential online transactions such as online banking services. Second, we use Stripe, a global leading payment processing platform, for our payment services at seeksophie.com. Stripe is certified to PCI Service Provider Level 1, which is the most stringent certification available in the payments industry worldwide.
If I've changed my mind, can I cancel?
Yes of course! Cancellations within the cancellation period (which you can find on the relevant adventure booking page) will not be charged. If you would like to cancel, please contact us and we'll be pleased to help.

My travel schedule has changed, can I change the date of the booking?
If you need to make any changes to your booking, please let us know of any changes as soon as you can and we'll check with the local operator you have booked with. We'll do our best to accommodate your schedule, but please note that any changes outside the cancellation period may be treated as a cancellation and charged if the revised date doesn't work for the local operator.

An emergency has come up at the last-minute. Can I cancel outside the cancellation period?
We're sorry to hear that. We understand that unexpected events crop up when travelling, so if you need to cancel as a result of any emergency, just contact us and we will do our best to help!
I'm travelling alone, will I be safe?
We don't list any places that we haven't been to ourselves or that we think might be unsafe. We also get to know each and every one of the local operators that we list on a personal basis so that we know that you're in good hands. As frequent solo travellers, we are super vigilant about our own safety when we travel, and we take that approach when crafting seeksophie.com as well. If you have any specific concerns, please do contact us and we're happy to offer travel safety tips or answer any questions so that you can be prepared for your trip.

Do I need to get travel insurance?
We're big fans of travel insurance because it has given us peace of mind on many of our trips. Some of our local operators do have insurance recommendations for their specific activity so if you need any recommendations, please contact us and we can see if they have any recommendations for you.
I love your mission, are you looking to hire?
Yes, we're always looking for great people to join our team, whether as an intern, a freelancer or a full-time member of the team. We know that there are so many people out there - like you! - who would love to combine their love of travel with their skills, whatever they may be. If you're a traveller who believes that travel can change the world, we would love to hear from you!

How do I apply?
It's really simple. Just write to us at join@seeksophie.com and let us know what skills you would like to contribute to Seek Sophie, what you're hoping to learn and why you love difficult journeys. We can't wait to hear from you!
Do you offer gift cards?
Yes we do, and thank you for thinking of us for your gifts! We think travel adventures make the perfect gifts so please contact us and we can help tailor the best adventure for your gift recipient. Gift cards can be for any amounts of more than US$50.

What kind of gift adventures do you offer?
The adventures can be the activities we're already listing on our site, or interesting new ones that we have recently discovered (but are not up on the site yet). We would love to understand your gift recipient better so that we can find something that he/she would be really excited about. We may even be able to throw in a special surprise during the adventure depending on the occasion!

Won't that be expensive?
Nope, because we don't charge a fee for our gift planning services and we work with the guides to make sure you get the best prices for the activities. We promise to help you find a gift that is within your budget and which is perfect for your gift recipient!
Can the press contact you?
Sure! For press inquiries, please contact press@seeksophie.com. We would love to speak to you and answer any questions you may have.

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