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Terms of Service

Welcome to Seek Sophie!

Thank you for visiting seeksophie.com. This website is owned and operated by Seek Sophie Private Limited (Registration no: 201734870N) (Seek Sophie). By accessing and/or using this website and related services, you agree to these Terms and Conditions, which include our Privacy Policy (available here) (Terms). You should review our Privacy Policy and these Terms carefully and immediately cease using our website if you do not agree to these Terms. In these Terms, 'us', 'we' and 'our' means Seek Sophie.

  1. Scope of Seek Sophie Services

    1. Seeksophie.com is an online marketplace that enables users of the site (Travellers) and certain third parties who offer services (Local Operators) to publish services (Services) in respect of certain experiences on seeksophie.com (Experiences) and to transact with Travellers who are seeking to book such Services. Services may include the offering of vacation single or multi-day experiences and a variety of other travel and non-travel related services.
    2. As the provider of seeksophie.com, Seek Sophie is not responsible for the delivery of any of the Experiences. The Local Operators alone are responsible for the carrying out of their Services.
    3. While we may help facilitate the resolution of disputes, Seek Sophie has no control over and does not guarantee (i) the existence, quality, safety, suitability, or legality of any Services, (ii) the truth or accuracy of any Experience descriptions, Ratings or Reviews, or other information provided to it by the Local Operator or Travellers, or (iii) the performance or conduct of any Local Operator, Traveller or third party. Seek Sophie does not endorse any Local Operator, Traveller, or Services. Any references to a Local Operator being "our pick" (or similar language) only indicate that the Local Operator has represented to us that they have favourable terms and conditions as compared to other Local Operators. Any such description is not an endorsement, certification or guarantee by Seek Sophie about any Local Operator, including of the Local Operator’s background or whether the Local Operator is trustworthy, safe or suitable. You should always exercise due diligence and care when deciding whether to participate in an Activity or use other Services.
    4. To promote seeksophie.com and to increase the exposure of Experiences to potential Travellers, Experiences may be displayed on other websites, in applications, within emails, and in online and offline advertisements. To assist Travellers who speak different languages, Experiences may be translated, in whole or in part, into other languages. Seek Sophie cannot guarantee the accuracy or quality of such translations and Travellers are responsible for reviewing and verifying the accuracy of such translations.
    5. Seeksophie.com may contain links to third-party websites or resources (Third-Party Services). Such Third-Party Services may be subject to different terms and conditions and privacy practices. Seek Sophie is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by Seek Sophie of such Third-Party Services.
    6. Due to the nature of the Internet, Seek Sophie cannot guarantee the continuous and uninterrupted availability and accessibility of seeksophie.com. Seek Sophie may restrict the availability of the seeksophie.com or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of seeksophie.com. Seek Sophie may improve, enhance and modify seeksophie.com and introduce new Seek Sophie Services from time to time.

  2. Registration

    1. You may need to be a registered member to access certain features of our website.
    2. When you register and activate your account, you will provide us with personal information such as your name and email address. You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy available here.
    3. When you register and activate your account, your login details will be your registered email and a password that you have picked. You are responsible for keeping these details and are responsible for all use and activity carried out under these details.

  3. Collection Notice

    1. We may collect personal information about you in order to respond to your enquiry, process your registration, process your order and for purposes otherwise set out in our Privacy Policy available at seeksophie.com/privacy.
    2. We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our services to you.
    3. Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us (seeksophie.com/contact).
    4. By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.

  4. Accuracy, completeness and timeliness of information

    1. The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.
    2. We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.
    3. We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.

  5. Promotions and competitions

    1. For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.

  6. Intellectual property rights

    1. Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (content).
    2. Your use of this website and use of and access to any content does not grant or transfer any rights, title or interest to you in relation to this website or the content. However we do grant you a licence to access the website and view the content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors.
    3. Any reproduction or redistribution of this website or the content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
    4. All other use, copying or reproduction of this website, the content or any part of it is prohibited, except to the extent permitted by law. However, you are permitted to make copies of your order details which are provided to you on the site.

  7. Booking Terms

    1. Subject to meeting any requirements set by the Local Operator, Travellers can book an Experience available on seeksophie.com by following the respective booking process. All applicable fees and any applicable taxes (collectively, Total Fees) will be presented to you prior to booking an Experience. You agree to pay the Total Fees for any booking requested by you.
    2. Upon receipt of a booking confirmation from Seek Sophie, a legally binding agreement is formed between you and the Local Operator, subject to any additional terms and conditions of the Local Operator that apply, including in particular the applicable cancellation policy and any rules and restrictions specified in the Listing. Seek Sophie will collect the Total Fees at the time of the booking request or upon the Local Operator’s confirmation pursuant to the payment terms herein.
    3. If you book an Experience on behalf of additional travellers, you are required to ensure that every additional traveller meets any requirements set by the Local Operator, and is made aware of and agrees to these Terms and any terms and conditions, rules and restrictions set by the Local Operator.
    4. You should carefully review the description of any Experience you intend to book to ensure you (and any additional guests you are booking for) meet any minimum age, proficiency, fitness or other requirements is specified. You are required to inform the Local Operator of any medical or physical conditions, or other circumstances that may impact your and any additional traveller’s ability to safely participate in any Experience. You are responsible for identifying, understanding, and complying with all laws, rules and regulations that apply to your participation in an Experience.
    5. Before and during an Experience, Travellers must at all times adhere to the Local Operator’s instructions, provided that such instructions are not to be unreasonably given.
    6. Travellers may not bring any additional individuals to an Experience unless such an individual was included by you as an additional traveller during the booking process on seeksophie.com.

  8. Booking Modifications, Cancellations and Refunds

    1. Local Operators and Travellers are responsible for any modifications to a booking that they make through seeksophie.com or direct Seek Sophie customer service (Booking Modifications), and agree to pay any additional fees and/or taxes associated with such Booking Modifications.
    2. Travellers can cancel a confirmed booking at any time subject to the applicable Local Operator’s cancellation policy, and Seek Sophie will provide any refund to the Traveller in accordance with such cancellation policy.
    3. If a Local Operator cancels a confirmed booking, the Traveller will receive a full refund of the fees for such booking.
    4. For Experiences, if adverse weather conditions or other extenuating circumstances create an unsafe or uncomfortable scenario for Travellers, Local Operators may modify or cancel a confirmed booking. If there is a substantial change in the itinerary or the confirmed booking needs to be cancelled, Seek Sophie will work with the Local Operator to provide Travellers an alternative date for the Experience, an appropriate refund or a rebooking.
    5. In certain circumstances, Seek Sophie may decide, in its sole discretion, that it is necessary to cancel a confirmed booking and make appropriate refund and payout decisions. This may be where Seek Sophie believes in good faith, while taking the legitimate interests of both parties into account, this is necessary to avoid significant harm to Seek Sophie, Travellers, Local Operators, third parties or property.
    6. If a Traveller has a travel emergency and requests a cancellation of a confirmed booking in breach of the Local Operator’s cancellation policy, Seek Sophie may determine, in its sole discretion, to refund the Traveller part or all of the fees.

  9. Unacceptable activity

    1. You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:
      1. any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual's consent) or any other of the legal rights of individuals;
      2. using this website to defame or libel us, our employees or other individuals;
      3. uploading files that contain viruses that may cause damage to our property or the property of other individuals; and
      4. posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party's systems or network security.
    2. If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

  10. Warranties and disclaimers

    1. To the maximum extent permitted by law, we make no warranties or representations about this website or the content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.
    2. We reserve the right to restrict, suspend or terminate without notice your access to this website, any content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

  11. Liability

    1. To the maximum extent permitted by law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

  12. Jurisdiction and governing law

    1. Your use of the website and these Terms are governed by the law of Singapore and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Singapore.