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Adventures by Asian Detours

Singapore
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Driven by a team of professionals who are fuelled with passion and big ideas, Asian Detours believes strongly in creating shared experiences through out-of-the-norm adventures. At Asian Detours, safety is of utmost importance in any activity. The team provides comprehensive safety management for all programs, which includes risk assessment, on-site management by our emergency first responders as well as activity-specific professional insurance. With more than 15 years of experience, Asian Detours bring the best equipment, effective instructors and well-designed program concepts.
16 years experience
Fluent English
4.7 / 5
19 reviews

What Others are saying

What others are saying

4.7 out of 19 helpful reviews

Benet was a friendly guide. He was able to handle hiccups very well. He was adaptive to his participants' wants. Overall a good experience.

Parhana
14 Nov 2022
What is advertised in the experience is from 9am to 2pm and the instructions also stated to come 15 mins early; turns out we had to wait for the late comers and started the briefing 15 mins late instead. Tour guide while pleasant, did not share much unless asked during the trip. Rather reserved for a tour guide. However, I think the most disappointing is the trip ended around 12 noon instead of 2pm. Felt like was abit short changed for what I paid for? Also, the area around Ubin is so filled with trash??? Out of disgust of the world around us, we ended up spending the whole kayaking trip picking as much trash as we could from the ocean (not blaming seek sophie here on this). But maybe the tour should be marketed as such rather than a unique trip: Pay $150 with a friend to rent a double kayak for 2 hours to pick out trash from the ocean and make the world a better place.
Leong Jia Qi Grace
08 Nov 2022

Dear Grace,

Thanks for bringing this to our attention. It is regretful about the experience you had with the Round Ketam Kayaking program on 5th Nov 2022 (Sat). 

Our team started an inquiry to investigate the matter the moment we received your feedback. We have looked into an overall understanding of the matter; we have since spoken with the kayaking leader, checked through the tide schedule to ascertain the conditions for that day as well, etc.

Below are our observations from the inquiry :
1. We acknowledge an a "less than ideal" decision by our adventure leader to head back earlier, in order to catch the tide/current as she assessed some of the paxs were very tired and would be difficult to paddle back if they were going against the current. As such, the trip back was sooner than expected which was not as per our program norms or practices.
2. We share the same pre-programme deck with all participants. Though we always remind our clients to make it a point to arrive 15mins earlier so as to buffer late comers, if any.
3. Our Oceans are filled with trash. As "Green Stewards" we not only advocate responsibility to our environment and often work with organisations such as WWF, for beach clean ups activities in the mangroves. It is good that you witness the uncensored version of what goes on and glad you took effort in helping to remove some thrash from our oceans.

We appreciate you making us aware of your experience and our team has taken in this feedback and updated our workflow to ensure that this won’t happen again. 

We have reached out to you separately for the service recovery.

Asian Detours Team

Adventures by Asian Detours 09 Nov 2022
Craig Ward
29 Oct 2022

Thank you so much for the kind review and we are glad that you have enjoyed the experience as much as we did too.

Adventures by Asian Detours 09 Nov 2022
Indra Nienhaus
23 Oct 2022

Thank you so much for the kind review and we are glad that you have enjoyed the experience as much as we did too.

Adventures by Asian Detours 09 Nov 2022
Alfred Ng
20 Oct 2022

Thank you so much for the kind review and we are glad that you have enjoyed the experience as much as we did too.

Adventures by Asian Detours 09 Nov 2022