Sena Cruises_Titop Tour

Just back from a 2 day, 1 night cruise on Lan Ha Bay with Sena Cruises which was excellent. The boat is quite new so it is in great condition and has been designed to a very high quality spec. Our cabin was very spacious and had everything we could need, we loved it! The excursions were great fun and we would like to make a shout out to our guide Tommy who really helped to make the trip special. He is an excellent communicator who speaks English very well. His knowledge was great and his enthusiasm was infectious.

We had a wonderful vacation with Sena lead by Ms Jenny. Everything is just out of my expectation. Mr Dat is really good barternder. Highly recommend. Thanks Sena team

During my trip in Vietnam I booked the sena cruise in and around Halong bay. It was a wonderful experience, absolutely beautiful area, very luxere boat and our guide, Kien, was really great! He knew a lot about the area and the rest of Vietnam and was very helpful! I would definitely recommend this cruise to everyone!!

Very clean and modern. Excellent customer service from staff and crew we encountered during our journey. Our tour guides (Tommy, William and Thinh) were commendable. They were concerned guests' well-being and safety. Great foods. Great view from our cabin. Communications with the company need much to be improved. Before our trip, our messages to Sena Cruises took many days to get responded. Sena first offered me $US 20 / person for the RT transfer ($US40 total for me and my wife) that I agreed. Then one day before we got picked up at our hotel, they changed to $US 25/person. I questioned the sudden price change then they finally agreed to their initial offer. Also on the check-out day on the cruise, the final bill showed to us was a bit higher from the amount quoted in Booking.com. The reason was they converted the US dollar amount (which the exchange rate fluctuated everyday) into VND instead of using the fixed price quoted in VND. We said we want to pay in VND as quoted on my confirmation. printout plus the $US 40 for the RT transfer. Also if Sena Cruises want to charge 3.5% extra using credit cards for payment, they should say so in Booking.com. So people can bring enough cash to pay instead to avoid the 3.5% surcharge. I still wonder WHY Sena Cruises wanted need our passport information ahead of time many days before our trip. Disliked · Communications with the company need much to be improved. Before our trip, our messages to Sena Cruises took many days to get responded. Sena first offered me $US 20 / person for the RT transfer ($US40 total for me and my wife) that I agreed. Then one day before we got picked up at our hotel, they changed to $US 25/person. I questioned the sudden price change then they finally agreed to their initial offer. Also on the check-out day on the cruise, the final bill showed to us was a bit higher from the amount quoted in Booking.com. The reason was they converted the US dollar amount (which the exchange rate fluctuated everyday) into VND instead of using the fixed price quoted in VND. We said we want to pay in VND as quoted on my confirmation. printout plus the $US 40 for the RT transfer. Also if Sena Cruises want to charge 3.5% extra using credit cards for payment, they should say so in Booking.com. So people can bring enough cash to pay instead to avoid the 3.5% surcharge. I still wonder WHY Sena Cruises wanted need our passport information ahead of time many days before our trip.

Our family of 6 visited Ha long bay during Tet, and we were really impressed by our awesome guide Tommy! He is new to the company and the cruise is new as well but their professionalism and service is definitely TOP NOTCH! Our family is very happy with the cruise and his helpful and joyful attitude. He is also very funny Thanks Tommy for the good service and memorable trip!!