The Terrible Tour Guide
What Others are saying
What others are saying
Thank you so much for taking the time leaving us your feedback. It's great that you enjoyed your trip as much as Susu enjoyed her time with you. We are so lucky to have her in our team and I will pass your compliment to her!
With thanks and regards,
from The Terrible Tour Guide Travel
Dear Andreas Kuehnler,
On behalf of The Terrible Tour Guide Travel team, I would like to send you our sincere apologize about this problem, because we could not make you satisfied as your expectation. Then I would like to thank you to give us a chance to explain everything.
Our hiking date is on Sunday, a pretty busy day in Sapa and as you experienced, there is a huge construction in Sapa Town that make the whole town's traffic in terrible condition every morning when every tour operators pick up their clients from hotel to hotel. We are so sorry for not picking-up in time.
Concerning the tour, everything was ready before the hiking date, from the travel permit to Fansipan, foods, guide to the medal and certificate. You were not forgotten. We had to prepare stuffs for 300 hikers on the next day which make our whole place look like a mess.
Concerning the guide, we partner with locals from the Black H’mong community to guide you for this tour. This doesn’t just reduce the cost of the tour, but more importantly, it helps their local community. Although they can speak little English to communicate with you, please don’t expect them to be as fluent as a professional and licensed tour guide. We also mention clearly on our website and on our travel itinerary
Concerning the hut accommodation, we understand that there should be more comfort but unfortunately we are hiking mountain, the tallest one in Indochina and there is no people living there so there was no electricity in the hut.
Once again, we are very sorry with what happened, we understand that your emotion and feeling are the most important factors in a trip.
Thank you for your understanding!
The Terrible Tour Guide Travel Team
we made two arrangements- because of lack of time,the agency perfectly linked the ascent to Fansipan with Ha Giang trip. Great guide and chauffeur, we have seen a lot of interesting things near chinese border. The agancy really took care of everything- i recommend to everyone