Review Author: Su (suhaila)

Review Date: 23 Feb 2024

Review Body: Jero pick us (family of 4) in our villa on time. He greeted us good morning with a sincere heart and a sincere smile. While we on our way to the location he share a lot of things with us. Make us comfortable. Car was clean and the aircon was superb. His driving was skilful. Navigate smoothly. Was a superb experience with Jero ! Mantap ! 👍🏽 Adi (4x4) driver was indeed friendly. He kept telling us to take our time to capture our experience there. Even helped us to take pictures! Not only that he help us entertained my nephew, while the adults taking pictures. At a point we lost one of the phones and he stopped the car and run 50m back to find the phone while we are in the car. A very sincere man doing his job. He played music to keep us entertained too! Overall both of them Jero and Adi was superb! Was a great experience having them as our driver! Thank you both Jero and Adi! Mantap skali ! 👍🏽❤️

Review rating: 5

Review Author: Emily G

Review Date: 19 May 2024

Review Body: My husband and I had an excellent time on the Mt Batur sunrise tour! The early morning is well worth it. Our driver, Jero Kadek Arcana, confirmed details of our pickup the day before so the morning went very smoothly. We rented blankets from the company before we got into the jeep, which was definitely nice and very needed since it is a bit chilly. The jeep ride itself was fun and the sunrise was gorgeous. We went to the black lava fields afterwards which were beautiful and really cool to see. On the ride home, our driver Jero shared a lot of really cool information about temples, culture and religion in Bali. He even made a stop at an excellent coffee shop as well as at a fruit stand per our request. The car ride itself was beautiful and we had a lot of fun learning more from Jero!

Review rating: 5

Review Author: Haidah

Review Date: 23 Feb 2024

Review Body: Our driver, Jero, were extremely kind, friendliest driver ever, the best! Arrived earlier than expected. The way he drive, love it. Smooth like water. my son sleep both ways on the bumpy road! We felt very safe. On the way back to our villa, we all very tired and sleepy and not once he stepped on the break so hard. We nap like baby in the car. For all we know, we are reaching our villa! The car was clean and confortable and we couldn't wish for a better service. Thank you Jero! The jeep driver Adi, the sweetest. Patient guy and sporting! My son was having tantrum as the time trip was his sleep time. Adi was so sweet, entertained my son the best he can. Thank you! Love the trip and definitely wants to return the soonest.

Review rating: 5

Review Author: Andrea Molander

Review Date: 28 Sep 2024

Review Body: Great experience from start to finish. Got picked up by friendly and professional driver Jero Kadek and taken to the starting point approximately an hour from Ubud. The jeep drive up was super fun and the driver of the jeep was also amazing. We added on a guided walk last minute as we got to the end location of the jeep as we wanted to get a bit higher up the mountain. They were accommodating and organised a friendly guide who patiently helped us up to the top which was approximately 50 minutes hike from the jeep end point. Views at the top was magical. Highly recommend.

Review rating: 5

Review Author: Eimear Devlin

Review Date: 01 Jul 2026

Review Body: The hike is well worth doing and quite manageable in terms of fitness and time needed. Make sure to bring extra layers for the top (beanie hat and warm jacket) particularly if you are a quick hiker as you may be waiting at the top for some time for the sunrise. But you do get a breakfast at the top, part of which is a boiled egg which comes in handy as a hand warmer! I had a female guide- Ayu, who was great and very attentive, she made the experience very easy and took lots of pictures. It’s also really nice as a solo female traveller to have a female guide too!

Review rating: 5

Review Author: Aaron Thomas

Review Date: 27 May 2024

Review Body: Both our driver Nico and guide Lubak were everything we could have asked for and more. Despite us missing our alarm due to technical difficulties they did everything in their power to make up lost time. This resulted in us still getting to see the beautiful sunrise from the top of Mt Batur. We are very grateful and very happy with the experience provided. (Side note it is stated if you read carefully but usually pick up and drop off not included we didn't realise when we booked but was then arranged for us at additional cost)

Review rating: 5

Review Author: Melissa c

Review Date: 03 Jan 2025

Review Body: Unfortunately the weather wasn’t great, it was pouring rain and we didn’t get to see the sunrise as it was too foggy but you can’t control the weather. Our driver from Canggu Jero Kadek arcana was fantastic, so kind and really looked after us , he added an additional stop at a coffee plantation and offered to show us some places in Ubud as we were passing through. Our jeep driver was also fantastic, also very kind and gave us umbrellas and ponchos for the rain . We’ll have to come back in the dry season and try again .

Review rating: 5

Review Author: Elias

Review Date: 15 Apr 2024

Review Body: It was a great experience. We got picked up by Jero Kadek Arcana, he was a great driver and took us to the start of the Jeep Tour. We went to see a beautiful sunrise and got breakfast. After that we visited the Black Lava Fields, which were very nice. Our Jeep Driver took nice Photos of us throughout the trip. On our way back Jero brought us to a coffee plantation where we could try a lot of differnet local produced coffee. Jero was a great driver and brought us back zo our hotel safely.

Review rating: 5

Review Author: Markus

Review Date: 19 Apr 2024

Review Body: We had a really nice trip to the top of Batur. Our driver Jero Kadek Arcana made sure we get a great journey to the start of the hike and back and explained the trip. As we arrived we hiked around 1 to 1.5hours to the top with our guide Putu Arsa. He had nice food with him with we were able to eat at the top. Also he showed us where you can feel the heat of the active volcano. Can recommend it a lot.

Review rating: 5

Review Author: Ajib

Review Date: 23 Feb 2024

Review Body: Extremely happy and satisfied with the service. They are professional, friendly, very helpful, good in behaviour and providing superb good on time service and not to forget safe driving skill 👍🏻 Me and family really amazed with their customer service & care, I am very happy with JERO (Fetch driver) & ADI (jeep driver)👍🏻✌🏻🤙🏻 Really appreciate and recommend their services🤙🏻

Review rating: 5

Review Author: BY

Review Date: 22 Apr 2024

Review Body: Had a wonderful time throughout! Janu was the perfect guide and driver, ushering us around efficiently and safely. His car was a dream as well, super well kept. Everything was super well planned out. Joe the jeep driver was also such a lovely person! He doubled up as a photographer, even teaching us poses. The ATV ride was FUN. 10/10 would do again

Review rating: 5

Review Author: Emma Sinclair

Review Date: 02 May 2025

Review Body: Jero Kadek Arcana was a great driver, professional, punctual, great at communicating and went above and beyond to help us have a great day. Also big shout out to our trekk guide Iwan, he imparted so much knowledge about the area, Hindu culture and the Balinese people. Was such a great tour, 10/10 would recommend to a friend

Review rating: 5

Review Author: Eoghan Ror

Review Date: 23 Jun 2024

Review Body: Really enjoyed the trip! Our transfer driver Jero was very helpful with the information he provided us on the way to and from our hike. Putu was our guide on the mountain and was a pleasure to hike with! He looked after us really well and I’d recommend him to anybody. Great morning!

Review rating: 5

Review Author: Ying

Review Date: 13 Aug 2026

Review Body: We had a great time hiking up. The mountains are steep and we took it slow and steady. It was great to have breakfast on top seeing the amazing sunrise. Our tour guide Iwan was great and helped us along the way to navigate the tricky hiking paths and lots of loose stones.

Review rating: 5

Review Author: Marnix Kroon

Review Date: 29 Jun 2024

Review Body: Nico picked is up at the hotel and he is very friendly and a great driver. Kedek took us up to the mountain and we left early to get a great spot at mount batur for sunset. Great service from both. Would definitely recommend!

Review rating: 5

Review Author: Pascale

Review Date: 10 Mar 2024

Review Body: Beautiful experience with our guide Putu, a local guy from Mount Batur’s area, and our driver, Jero Kadek Arcana, which was helpful and nice to be with on our trip. Thank you to both of them for making us feel comfortable!

Review rating: 5

Review Author: Ankita Kedia

Review Date: 09 Dec 2024

Review Body: Our whole trip was amazing. Special thanks to our driver Jero Kadek Arcana who was an amazing help throughout the journey. The mount Batur trip would not have been the sane without him. Would definitely recommend him.

Review rating: 5

Review Author: Veronika

Review Date: 24 Feb 2025

Review Body: Highly recommend the track! Such a beautiful experience and to see a different landscape of Bali with amazing guide and driver Kadek which both shared lots of local tips and interesting information.

Review rating: 5

Review Author: Tara

Review Date: 14 Jul 2024

Review Body: Beautiful view and fun experience with all the Jeeps (there are around 300 that go up for sunrise). Definitely recommend the hot springs afterward because you will be cold!

Review rating: 5

Review Author: Caspar

Review Date: 21 Feb 2025

Review Body: Jero Kadek Arcana was a very good driver. He picked us up at time and everything went good. He is very polite and funny and we felt very comfortable with him.

Review rating: 5

Itinerary Day 1

Itinerary Summary: Enjoying private tour in a jeep through Batur volcano and stunning amazing sunrise and learn about the biggest lava eruptions 1963

Itinerary Description: 04:00: Meet at meeting point to enjoy morning tea 05:00 am: Arrive at starting point, introduction and safety procedure by our guide 05.25 am: Start driving in Jeep to Mount Batur Caldera to reach 1,360 meter above sea level. 05:55 am: Arrive at the sunrise point, 1,360 meter above sea level 06:15 am: Enjoy the spectacular views and sunrise and have breakfast 07:00 am: Explore black lava by Jeep and enjoy the views. 08:30 am: Return to starting point 9:00 am: Enjoy and relax in the Natural Hot Spring 10:30 am: Visiting coffee plantation on the way back (optional) 11:30-12.00 pm: Estimated arrival back to your hotel.