Question 1

How do Gift experiences work?

Accepted Answer

It’s simple. Pick an experience and choose when you want to send it. Your recipient will get an email on that date. You’ll also get a copy of the email, so you know exactly when it’s been received.They’ll then have 6 months to choose a date and enjoy the experience :)

Question 2

When will the gift be sent?

Accepted Answer

You can choose the date you’d like the gift to be sent at checkout, and it’ll land in their inbox at 8am on that day.We’ll copy you on the email too, so you’ll know when they’ve received it. From there, they’ve got 6 months to pick a date that works and enjoy the experience.

Question 3

How do I know when the gift has been sent?

Accepted Answer

You’ll be copied on the gift email sent to the recipient, so you’ll know exactly when it’s been delivered.

Question 4

Can gift experiences be exchanged for cash?

Accepted Answer

Gift experiences are all about creating fun and meaningful memories! They cannot be exchanged for cash. But if your recipient prefers another experience, we can swap out their experience for a gift card.

Question 5

What if they don’t like the experience I pick?

Accepted Answer

Don’t worry! Most gifts can be exchanged for another experience or turned into a gift card. So if you picked pizza-making but they secretly prefer pasta… they’re covered.

Question 6

How does my friend redeem their gift?

Accepted Answer

It’s super simple! They just need to click the link in the gift email. This will take them to Seek Sophie, where they can choose their preferred date for the experience.

Question 7

Is this a good last-minute gift?

Accepted Answer

Yes! They'll receive the gift instantly by email, so it works even if you remembered their birthday 10 minutes ago.

Question 8

Do I have to know the exact date they’re free?

Accepted Answer

Nope, you don’t need to know their exact dates. Just pick the experience and send the gift. They’ll have 6 months to choose a date that works for them.

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