Seek Sophie
Reviews

Hi Marthe, thank you for taking the time to leave a review. Can you let us know which experiences you booked with us? We try to price match as much as possible as we know that's important for our customers, but on occasion some of our partners may offer ad hoc discounts when customers come directly which we have no control over.

If you feel you've overpaid for any of your experiences with us, do let us know and we will see what we can do about it.

Hope to hear from you!

Thank you for the review, Chad. I'm sorry to hear you didn't have great weather. We hope you have another opportunity to experience this with better conditions.

Hi Sally,

Thank you so much for sharing your feedback – we’re really sorry to hear about the challenges you faced leading up to your trip. We completely understand how frustrating it can be when you're trying to reach someone, especially when you're traveling to a new place.

We’ve checked our records, however we didn’t find any messages from your email address. From what you’ve shared, it seems you might have contacted our partner directly, as the confirmation emails include their contact details. We’ve spoken with Cozy, and they’ve mentioned they were experiencing a higher volume of inquiries than usual, which led to some messages being missed. We’re working closely with them to improve their communication moving forward, and we truly hope this will make a positive difference for future travelers.

We also completely understand your concerns about the plastic bottles on board the cruise. While we always encourage our partners to adopt sustainable practices, we know that for some smaller ones, it’s not always feasible due to higher costs. As part of our ongoing commitment to sustainability, we’re actively collaborating with all of our partners to help them improve over time – not just for the environment, but also for the benefit of local communities.

Thanks again for sharing your thoughts. We really appreciate you helping us improve, and we hope your next experience is much smoother!

Kind Regards,
Lina

Hi Sally,

Thank you so much for sharing your feedback – we’re really sorry to hear about the challenges you faced leading up to your trip. We completely understand how frustrating it can be when you're trying to reach someone, especially when you're traveling to a new place.

We’ve checked our records, however we didn’t find any messages from your email address. From what you’ve shared, it seems you might have contacted our partner directly, as the confirmation emails include their contact details. We’ve spoken with Cozy, and they’ve mentioned they were experiencing a higher volume of inquiries than usual, which led to some messages being missed. We’re working closely with them to improve their communication moving forward, and we truly hope this will make a positive difference for future travelers.

We also completely understand your concerns about the plastic bottles on board the cruise. While we always encourage our partners to adopt sustainable practices, we know that for some smaller ones, it’s not always feasible due to higher costs. As part of our ongoing commitment to sustainability, we’re actively collaborating with all of our partners to help them improve over time – not just for the environment, but also for the benefit of local communities.

Thanks again for sharing your thoughts. We really appreciate you helping us improve, and we hope your next experience is much smoother!

Kind Regards,
Lina

Thank you for the review :) And our apologies for the miscommunication, but we appreciate your feedback and will use this information to improve for future customers.

Hi Shanna, thanks so much for the review. So happy to hear we could help in selecting ethical experiences. Hope you have a wonderful trip!

Thank you for the review, Louisa! Do let us know if we can do anything better next time to get a 5 star review 🙏

Hi Vincent, thanks so much for taking the time to leave a review. We are glad you had an enjoyable hike to the summit of Mt Fansipan. We will flag the lunch spot to our partners in Sapa and see if anything can be done! Thanks for the heads up and happy travels!

Thank you, Karim 😊

Thank you for the review. I’m sorry to hear the add-on was no longer available. I hope you enjoy the experience nevertheless 🙂

Hi Andreas, I’m sorry to hear you had this issue while booking with us. Thank you for bringing this to our attention. We will be sure to look into this. Hope your daughter enjoys efoiling!

Thanks so much for taking the time to review us! And glad Mega was able to help ☺️

Hi Esther, thank you so much for taking the time to share your feedback on the bulk gift card buying experience. We will most certainly let our product team know and see how we can make corporate gifting easier. We are also glad that Rina was able to assist with your purchase. And thank you for choosing Seek Sophie 😊.

Thank you for taking the time to leave a review, Serene!

Hi Jimmy, our apologies for the inconvenient payment process that you experienced. It looks like you clicked into the PayNow option which is only available for customers with Singapore bank accounts (regular credit card payment is also available for all customers). We are glad Rina was able to help resolve the issue for you. Thank you for choosing Seek Sophie and enjoy your trip to Sapa!

Thanks for the kind review Felicia! Glad Rina was able to help - we know this has been a stressful time with all the Covid rescheduling. Hope you have a great trip!

Hi Xin Ying, thank you for taking the time to leave us a review. We really appreciate your feedback. I'm sorry that your experience with our LiveChat was not great. We will be working to improve this going forward. We hope you give us another chance in the near future!

Hi Jan! Thanks for the kind review :) Do let us know if there are any experiences you’re looking for in Singapore, and we’d be happy to help!

Dear Customer,

We are very sorry that you didn’t enjoy your experience with one of local businesses on our platform. We really appreciate your feedback and will share this with the local business so they can improve their services in the future. As you might be aware, Komodo National Park is far less developed in terms of tourism (compared to places like Bali), so your feedback is incredibly valuable in helping local businesses refine their offerings and improve.

We also wanted to address each of your concerns in turn. We hope that this way, other travellers can also benefit from knowing what to expect from a basic boat in Komodo National Park:

For your trip, we regret that the crew hadn’t brought enough outdoor deck mattresses onto the boat. To remedy this, the boat upgraded their guests who didn’t have a outdoor deck space to the more expensive cabin room.

As for the food, we understand that the crew underprovisioned for the travellers on the boat, and we are very sorry about that. As soon as the boat operator heard that there was an issue they delivered new supplies immediately.

On the toilet, the basic wooden boat toilets are very sensitive and do not handle any tissue (which is usual for old toilets in Asia). Too much tissue is often the cause of the malfunction. We try to do our best to keep our partner operator’s crew aware of the cultural differences, and they will do better next time.

Although you may not have seen any women crew on board (as that is still not a very culturally acceptable practice in Indonesia) the local business you booked through is owned by a woman and a phenomenal one at that. Not only does she organise these trips, she also volunteers to teach children in the community and is the leader of the Labuan Bajo chapter of Trash Hero an organisation which gathers volunteers pick up trash in the city on a weekly basis.

Finally, while our platform does focus on sustainability, particularly on ensuring travel dollars go toward local businesses and economic inclusion, we note that this particular operator does not have the badge “refuses plastic”. In a remote location like Labuan Bajo it is quite difficult to deliver fresh water in a safe and environmentally friendly way. So while you’ll be able to find hotels in more developed parts of Indonesia with distilled water from the tap, none of the boats in Komodo National Park (whether basic or deluxe) have those facilities. We want to make sure that we focus on our customer safety first and in the remote places, plastic water bottles is the only way to ensure that.

As you mentioned, as a platform we pride ourselves on providing the best customer service - which is why we respond quickly and do our best to make up for any inconveniences. On the other hand, we really do believe that travel is the best way to effect positive change in the world. We want to make sure that we give locals a way to take part in the local tourism industry and improve and grow. We can help locals do better for the environment as we help them grow their businesses. Please do be assured that your feedback will go a long way towards helping the local businesses improve and step by step hopefully they can grow and improve as the tourism industry develops further in Komodo.

Hi Pamela, we are so sorry to hear you've had a negative experience when corresponding with us. Our team has made an honest mistake in overlooking the email. They have now contacted you and offered a small discount to cover the first time booking promo code discount you initially missed out on. I hope you will give us a second chance to do better.

Hi Yanah,

Thank you so much for taking the time to share your feedback with us — we truly appreciate it. We're really sorry to hear that parts of your experience didn’t meet expectations, especially with the food and hospitality at the raft house. We understand how disappointing that must have been and have provided a partial refund in acknowledgment of that.

Regarding the 3D2N listing, we want to clarify that the tour is described as 3 days and 2 nights because it takes place over the course of three calendar days. This helps ensure that guests are aware they’ll need to set aside time across all three days. We also make sure to indicate the specific timings for the start and end of the tour in the listing so that everything is transparent.

We’re always looking to improve and have shared your feedback with our local partners to address the areas that didn’t go well. We're also reviewing the tour description to see where we can make things clearer.

Thank you again for your kind words about our customer service — we’re glad we could support you. We genuinely value your feedback and hope to have the opportunity to offer you a better experience in the future.

Seek Sophie Team

Hi Yanah,
Thank you so much for taking the time to share your feedback with us — we truly appreciate it. We're really sorry to hear that parts of your experience didn’t meet expectations, especially with the food and hospitality at the raft house. We understand how disappointing that must have been and have provided a partial refund in acknowledgment of that.

Regarding the 3D2N listing, we want to clarify that the tour is described as 3 days and 2 nights because it takes place over the course of three calendar days. This helps ensure that guests are aware they’ll need to set aside time across all three days. We also make sure to indicate the specific timings for the start and end of the tour in the listing so that everything is transparent.

We’re always looking to improve and have shared your feedback with our local partners to address the areas that didn’t go well. We're also reviewing the tour description to see where we can make things clearer.

Thank you again for your kind words about our customer service — we’re glad we could support you. We genuinely value your feedback and hope to have the opportunity to offer you a better experience in the future.

Seek Sophie Team

Hi John,

Thanks so much for sharing your honest feedback—we genuinely appreciate hearing your perspective.

I'm sorry if it wasn't clear upfront, but we do mention on our site that Olivia arranges logistics directly with local providers. Olivia is a local woman entrepreneur from Sabah, and we genuinely love supporting amazing local people like her who pour their heart into their businesses.

Olivia partners closely with trusted local providers (like Klias River Cruise) to ensure travellers enjoy a great experience at transparent and fair prices, which is why we work with her. For context, most other online platforms offer the same Klias River experience at around 235–290 MYR, and these prices typically don't include an in-person representative either—that service usually comes at an additional cost. Olivia keeps it affordable at 190 MYR by providing seamless behind-the-scenes organisation.

I'm really sorry we didn't fully meet your expectations this time, but your feedback helps us do better. Thanks again for letting us know!

Best regards
Jacinta
Co-founder, Seek Sophie

Hi Romain

Thank you for taking the time to share your feedback—we really appreciate it. We’re so glad to hear that you loved the tour itself. That’s exactly the kind of experience we want every traveller to have!

We couldn’t find a booking under your name, but we’d love to learn more about your experience so we can improve for future travellers. Please drop us an email at chat@seeksophie.com—we’d love to understand what happened and make things right for you as soon as possible.

As travellers ourselves, we completely understand your concerns about pricing. We always strive to offer the best value and do match prices for the same experiences. The price difference you noticed isn’t due to hidden markups—it’s because we work directly with reliable local hosts to ensure a smooth, hassle-free experience. Some lower-priced options in town are offered by high-street agents who unfortunately overbook, leaving travellers without accommodation even after they’ve paid. We choose not to work with hosts who engage in such practices because we want every traveller who books with us to have peace of mind, knowing their experience is secure.

We’re really sorry if we fell short of your expectations this time, and we’d love the chance to make it right. Please reach out—we’re always here to help and want to ensure you have the best possible experience.

Best,
Jacinta
Co-founder of Seek Sophie

Hi Vandana

We’re sorry to hear that your yacht charter was disappointing. But this trip was not booked through Seek Sophie, so this review has unfortunately been posted on the wrong business page.

We’d be very grateful if you could remove it from Seek Sophie’s Google page and leave it on the page of the business you booked with instead. Reviews have a real impact on small businesses, and leaving it here may unintentionally mislead travellers into thinking this was a Seek Sophie experience.

Best
Jacinta
Co-founder, Seek Sophie

Hi Robert, I'm really sorry to hear that your request to book with one of our partners was declined at the very last minute (our request to book feature allows our partners up to 24 hours to respond to requests, because many of our partners are away in the field, conducting experiences and may not always be able to get back right away).

As an avid traveller myself I know how frustrating it is when trying to make plans and not hearing back from experience operators in a timely fashion.

In this particular case, our partner, who are of an older generation and not great at technology, had forgotten to update their availability and had left for a team trip, being out of reach to respond to your messages.

Our customer service team had also tried to get in touch with our partner, but because they were out of signal coverage, were unable to do so.

Completely understand that this matters little for you as it ruined your day, but I did want to make clear on why that happened. We do try to give an opportunity to many local small companies that offer great service on the ground, but may not be the best at online communication, so issues like this do crop up. But we are always trying to improve our service - if you have any ideas on how we can solve this one, let us know!

Our customer service has reached out to you and we hope we can make up for this incident.

Kind Regards,
Lina

Hi Sean,

Thank you for taking the time to share your experience with us back in July 2025, we’re really sorry to hear that parts of your trip left you feeling this way. We completely understand how frustrating it must have been to feel that certain activities were seemingly priced differently from what you later saw on the ground.

We’d like to clarify that the prices listed on our site are provided directly by our operating partners, and they often include bundled elements such as coordination, advance booking, and securing availability — which can differ from walk-in rates at the destination, which are often times only the entrance fees such as the fee to enter Sepilok Orangutan Rehabilitation Centre. That said, we recognise that this wasn’t clear in your experience, and we’re sorry for the confusion caused.

Regarding your booking, we did review your case carefully and responded at the time, including arranging a refund for the transfer fee to the rehabilitation center where there was a miscommunication with our operating partner on the exact nature of your add-on. We’re glad we could resolve that portion, but we’re sorry that you felt your concerns weren’t fully addressed — that’s certainly not the experience we aim to provide.

Your feedback is important to us, and we’re taking it seriously as we continue to improve how we communicate pricing and inclusions more transparently. If you’d still like to discuss this further, we’d be more than happy to continue the conversation and see how we can help.

Thank you again for sharing your thoughts, and we truly regret that your experience didn’t meet expectations.

Sincerely,
Lina

Hi Pleun

Hi Pleun,

Thank you for sharing your feedback. I’m really sorry to hear you didn’t have a good experience. We actually visit every host in person to make sure they’re doing meaningful work for the environment and their communities, and that travellers are well taken care of.

We also look into every review carefully and work closely with our hosts (many of them are small family-run businesses) to help them do better. I couldn’t find a booking or any email under your name. Could you please email us at chat@seeksophie.com? I’d really love to understand what happened so we can look into it and make things right for you, and also help our hosts improve.

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(I also took the liberty to use GPT to translate the response into Dutch - hope it makes sense!)

Hoi Pleun,

Dank je wel dat je even de tijd hebt genomen om je feedback te delen. Jammer om te horen dat je ervaring niet zo goed was!

We gaan zelf bij al onze hosts langs om te zien of ze goed werk doen voor de natuur en de lokale gemeenschap — en natuurlijk om zeker te weten dat reizigers goed worden verzorgd.

We lezen ook echt elke review en werken nauw samen met onze hosts (veel van hen zijn kleine familiebedrijfjes) om hen te helpen groeien en verbeteren. We konden geen boeking op jouw naam vinden — zou je ons even kunnen mailen op chat@seeksophie.com? We horen graag wat er precies is gebeurd, zodat we het kunnen uitzoeken en hopelijk goed kunnen maken, voor jou én voor onze hosts.

Best,
Jacinta
Co-founder, Seek Sophie

Hi Piers, we’re very sorry for the delay in coming back to your email as we were working out the availability with our hosts. They’re taking some time off so we had to check their calendar before coming back to you on some dates that work. We are very sorry for the inconvenience caused.

We have issued you with a full refund. We would also love to make it up to you with a gift experience - please do let us know by email or WA some dates that work best for you. We’re very sorry once again - this is not the level of hospitality that we strive for. We hope that we can make it up to you.

Best
Jacinta