Group of travellers posing on a hiking trail with sweeping green mountain ridges in the background under a cloudy sky

Seek Sophie
Reviews

4.9

573 reviews

512 reviews

1033

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Floove Thomson

Jul 2024

One-day Komodo tour My experience with SeekSophie was unfortunately far from positive. I decided to spend a bit more money this time on a one-day Komodo tour to have a better experience, but that was a huge mistake. First of all, the pickup was 45 minutes late. Because the pickup was much later than planned, I missed my breakfast and we fell off schedule. The early start that SeekSophie promised was one of the main reasons I booked this tour. Lunch was okay, but all other snacks and drinks were of poor quality. The fruits were spoiled due to the heat and how they were stored. At one point, we were forced to board the boat via the beach because they didn’t want to wait for a free spot at the bridge. This caused some people to slip while trying to get on the boat. I could list more negative aspects, but I think that's enough. It wasn’t worth booking with SeekSophie. I could have gotten the same tour from the same company on the street for much less. Very disappointing.

Response from Seek Sophie

Hi Floove,

Thank you for sharing your feedback. We were very concerned to hear about your experience with your host and want to express our sincere apologies.

We're unable to locate your booking in our system based on the name used in your review. To help us address this situation promptly, could you please email us your booking details (either name or booking number would work!) at chat@seeksophie.com please?

We want to assure you that we take your feedback very seriously. We'll thoroughly investigate this matter to ensure that the host understands the importance of meeting our high service standards for all future guests.

K W

Nov 2023

Would give 0 stars if possible. I booked a private dining experience through them but was cancelled by their vendor due to insufficient seating. Received email that refunds have been processed but takes up to 60 days to see it in my statement. It has already been 59 days and no sign of refund. Who in the world likes to get their money stucked due to unforseen cancellation by vendor? I have emailed them chasers but have not received any updates. Very disappointing first time experience.

Response from Seek Sophie

Hi KW, we are so sorry about this. Your refund should have been provided immediately. It was an oversight on our side. We have now processed the refund and it should be in your account shortly. We will also be in touch via email with a gift.

Merlin IJzerman

Oct 2023

(Translated by Google) Incorrect prices on the website. After booking, they reveal that it is more expensive after all. (Original) Verkeerde prijzen op de website. Na boeking komen ze in de lucht dat het toch duurder is.

Response from Seek Sophie

Hi Merlin, sincerest apologies that you have had a negative experience with us.

As background, we work with a lot of local operators, small mom and pop shops, that don't have regular access to a computer to manage their listings, and on occasion may fail to update their pricing.

We work with them as best we can to keep their listings current, but once in a while errors will happen. Despite the occasional discrepancy, we believe that working with such local partners is really impactful and worthwhile as it brings tourism dollars to communities that otherwise wouldn't receive them. And best of all, this gives travellers an opportunity to see places and meet people that are not on the routes of the big tour companies.

We appreciate your understanding and we hope you will give us another chance in the future!

Melanie Bubak

Sep 2023

Terrible customer service!!! Do not book through this agency!!! I wanted to book trough this agency, because I've read some recommendations in different forums, which I now can't relate. We wanted to book a 3 day tour through the Deramakot jungle through this agency. First we chose our desired date on the website (the whole month was still free according to the website). After 2 days the feedback came that this date is already fully booked and they offered the tour as an alternative one day later. On our question whether we can be dropped off at the airport on our return instead of in the city, then after another 2 days we received a message that this tour is no longer available, but its would be one day earlier. We would have accepted that as well and asked to book this tour, whereupon we received a booking link by mail. This link led us to the website, but suddenly the entire month (including our supposedly free dates) was already fully booked. Thus, a booking was not possible. We then asked if it would be possible to complete the booking by mail or phone, or any other way. On this question never came back an answer, even after 2 times asking. After 9 days of back and forth writing and no answer, we gave up. In the end, we were able to book the tour on our desired date with another agency.

Response from Seek Sophie

Hi Melanie, I'm so very sorry to hear we have disappointed you with our service. As a company, we strive to not only provide top quality service, but to delight our customers. Reading your review did make my heart drop that we have really dropped the ball. But we will take your feedback and put it into action to do better next time by improving our process.

Our team will be in touch with you to send you a small gift from us. We hope you accept this as a heartfelt apology from us for the distress we have caused🙏.

Separately, I did want to let you know that the back and forth for some of our trips is unavoidable, as we work with small mom and pop shop partners. They are not always able to update their calendars and respond immediately as they are located in remote areas where connection is not very stable. However we believe that bringing business to these small companies delivers the most impact to local communities and therefore we continue to collaborate with them despite the occasional logistical hiccups.

We thank you again for your feedback and sincerely hope you enjoy your trip to Sabah and Deramakot 😊.

Jean-Etienne ROETING

Aug 2023

Just there to sell package Response time is a real shame

Response from Seek Sophie

Hi Jean-Etienne, we are very sorry to hear you had a poor experience with us. We know and appreciate how important a quick reply is to our customers and always aim to get back as soon as possible, but we do have busy periods where we are not able to respond within the same day. Our customer service team has been in touch and has provided you with a gift card. I hope you can give us another chance 🙏.

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