Hi Lorelin, thank you so much for the kind words about the farm, the cooking class, and the lake — we love that combination too. And thank you for the honest feedback about the comms and transport details. You're absolutely right; that's exactly the kind of pre-trip information we want to get to travellers earlier and more clearly, and we've passed this back to the team to look into. Really appreciate you flagging it. Team Seek Sophie 💛

Hi Michel, so happy to hear you enjoyed your Komodo experience. Sounds like you didn't have the best weather, I'm sorry to hear that! You are correct that during this time (late December - early March) the weather can be quite unpredictable and rainy and it also varies quite a bit from year to year. I hope it didn't ruin your experience! If there's anything else we can do to get your 5 star review, do let us know! You can contact us at chat@seeksophie.com. Hope to hear from you!

Hi Sergi, thank you for taking the time to leave us a review. Glad to know Rina could assist with your query. Do let us know if there’s anything else we can do to improve and get your 5 star review! Please don’t hesitate to contact us at chat@seeksophie.com. Hope to hear from you!

Hi Loke, thank you for taking the time to leave a review. We are sorry to hear you had some issues with your booking with us. We have followed up with our partner who was requesting quite a lot of additional information prior to the start of your workshop and have asked them to no longer request it. Your feedback is super important to us as it helps to improve the experience going forward to future customers. Thank you so much for taking the time once again! We hope to do better next time :)

Hi Shirley

Thanks so much for taking the time to leave a kind review! It means the world to us to hear that you had a great time. We’re so glad you enjoyed learning from Izz and Aden, and we’ll pass your shout-out to Kai En :)

Compound coffee is doing amazing work in giving back to local communities and promoting sustainable farming. They're helping small holder farmers in Java earn a better livelihood, and at the same time protecting traditional and more sustainable farming practices. Your support of their work really makes a difference in the lives of the farmers and the land they protect. So thank you so much for choosing this impactful experience for your team.

Best
Jacinta
Co-founder, Seek Sophie

Thank you for sharing your feedback, and we’re so glad you’ve trusted us with your trips multiple times! For the Mt Batur experience, the listing did state that it was a caldera hike (which is shorter and doesn’t go to the summit), but we completely understand how that might not have been clear enough. We’ve since worked with our host to make the description even clearer so future travellers know exactly what to expect. Really appreciate you pointing this out!

Hi Marthe, thank you for taking the time to leave a review. Can you let us know which experiences you booked with us? We try to price match as much as possible as we know that's important for our customers, but on occasion some of our partners may offer ad hoc discounts when customers come directly which we have no control over.

If you feel you've overpaid for any of your experiences with us, do let us know and we will see what we can do about it.

Hope to hear from you!

Thank you for the review, Chad. I'm sorry to hear you didn't have great weather. We hope you have another opportunity to experience this with better conditions.

Hi Sally,

Thank you so much for sharing your feedback – we’re really sorry to hear about the challenges you faced leading up to your trip. We completely understand how frustrating it can be when you're trying to reach someone, especially when you're traveling to a new place.

We’ve checked our records, however we didn’t find any messages from your email address. From what you’ve shared, it seems you might have contacted our partner directly, as the confirmation emails include their contact details. We’ve spoken with Cozy, and they’ve mentioned they were experiencing a higher volume of inquiries than usual, which led to some messages being missed. We’re working closely with them to improve their communication moving forward, and we truly hope this will make a positive difference for future travelers.

We also completely understand your concerns about the plastic bottles on board the cruise. While we always encourage our partners to adopt sustainable practices, we know that for some smaller ones, it’s not always feasible due to higher costs. As part of our ongoing commitment to sustainability, we’re actively collaborating with all of our partners to help them improve over time – not just for the environment, but also for the benefit of local communities.

Thanks again for sharing your thoughts. We really appreciate you helping us improve, and we hope your next experience is much smoother!

Kind Regards,
Lina

Hi Sally,

Thank you so much for sharing your feedback – we’re really sorry to hear about the challenges you faced leading up to your trip. We completely understand how frustrating it can be when you're trying to reach someone, especially when you're traveling to a new place.

We’ve checked our records, however we didn’t find any messages from your email address. From what you’ve shared, it seems you might have contacted our partner directly, as the confirmation emails include their contact details. We’ve spoken with Cozy, and they’ve mentioned they were experiencing a higher volume of inquiries than usual, which led to some messages being missed. We’re working closely with them to improve their communication moving forward, and we truly hope this will make a positive difference for future travelers.

We also completely understand your concerns about the plastic bottles on board the cruise. While we always encourage our partners to adopt sustainable practices, we know that for some smaller ones, it’s not always feasible due to higher costs. As part of our ongoing commitment to sustainability, we’re actively collaborating with all of our partners to help them improve over time – not just for the environment, but also for the benefit of local communities.

Thanks again for sharing your thoughts. We really appreciate you helping us improve, and we hope your next experience is much smoother!

Kind Regards,
Lina

Thank you for the review :) And our apologies for the miscommunication, but we appreciate your feedback and will use this information to improve for future customers.

Hi Shanna, thanks so much for the review. So happy to hear we could help in selecting ethical experiences. Hope you have a wonderful trip!

Thank you for the review, Louisa! Do let us know if we can do anything better next time to get a 5 star review 🙏

Hi Vincent, thanks so much for taking the time to leave a review. We are glad you had an enjoyable hike to the summit of Mt Fansipan. We will flag the lunch spot to our partners in Sapa and see if anything can be done! Thanks for the heads up and happy travels!

Thank you, Karim 😊

Thank you for the review. I’m sorry to hear the add-on was no longer available. I hope you enjoy the experience nevertheless 🙂

Hi Andreas, I’m sorry to hear you had this issue while booking with us. Thank you for bringing this to our attention. We will be sure to look into this. Hope your daughter enjoys efoiling!

Thanks so much for taking the time to review us! And glad Mega was able to help ☺️

Hi Esther, thank you so much for taking the time to share your feedback on the bulk gift card buying experience. We will most certainly let our product team know and see how we can make corporate gifting easier. We are also glad that Rina was able to assist with your purchase. And thank you for choosing Seek Sophie 😊.

Thank you for taking the time to leave a review, Serene!

Hi Jimmy, our apologies for the inconvenient payment process that you experienced. It looks like you clicked into the PayNow option which is only available for customers with Singapore bank accounts (regular credit card payment is also available for all customers). We are glad Rina was able to help resolve the issue for you. Thank you for choosing Seek Sophie and enjoy your trip to Sapa!

Thanks for the kind review Felicia! Glad Rina was able to help - we know this has been a stressful time with all the Covid rescheduling. Hope you have a great trip!

Hi Xin Ying, thank you for taking the time to leave us a review. We really appreciate your feedback. I'm sorry that your experience with our LiveChat was not great. We will be working to improve this going forward. We hope you give us another chance in the near future!

Hi Jan! Thanks for the kind review :) Do let us know if there are any experiences you’re looking for in Singapore, and we’d be happy to help!

Dear Customer,

We are very sorry that you didn’t enjoy your experience with one of local businesses on our platform. We really appreciate your feedback and will share this with the local business so they can improve their services in the future. As you might be aware, Komodo National Park is far less developed in terms of tourism (compared to places like Bali), so your feedback is incredibly valuable in helping local businesses refine their offerings and improve.

We also wanted to address each of your concerns in turn. We hope that this way, other travellers can also benefit from knowing what to expect from a basic boat in Komodo National Park:

For your trip, we regret that the crew hadn’t brought enough outdoor deck mattresses onto the boat. To remedy this, the boat upgraded their guests who didn’t have a outdoor deck space to the more expensive cabin room.

As for the food, we understand that the crew underprovisioned for the travellers on the boat, and we are very sorry about that. As soon as the boat operator heard that there was an issue they delivered new supplies immediately.

On the toilet, the basic wooden boat toilets are very sensitive and do not handle any tissue (which is usual for old toilets in Asia). Too much tissue is often the cause of the malfunction. We try to do our best to keep our partner operator’s crew aware of the cultural differences, and they will do better next time.

Although you may not have seen any women crew on board (as that is still not a very culturally acceptable practice in Indonesia) the local business you booked through is owned by a woman and a phenomenal one at that. Not only does she organise these trips, she also volunteers to teach children in the community and is the leader of the Labuan Bajo chapter of Trash Hero an organisation which gathers volunteers pick up trash in the city on a weekly basis.

Finally, while our platform does focus on sustainability, particularly on ensuring travel dollars go toward local businesses and economic inclusion, we note that this particular operator does not have the badge “refuses plastic”. In a remote location like Labuan Bajo it is quite difficult to deliver fresh water in a safe and environmentally friendly way. So while you’ll be able to find hotels in more developed parts of Indonesia with distilled water from the tap, none of the boats in Komodo National Park (whether basic or deluxe) have those facilities. We want to make sure that we focus on our customer safety first and in the remote places, plastic water bottles is the only way to ensure that.

As you mentioned, as a platform we pride ourselves on providing the best customer service - which is why we respond quickly and do our best to make up for any inconveniences. On the other hand, we really do believe that travel is the best way to effect positive change in the world. We want to make sure that we give locals a way to take part in the local tourism industry and improve and grow. We can help locals do better for the environment as we help them grow their businesses. Please do be assured that your feedback will go a long way towards helping the local businesses improve and step by step hopefully they can grow and improve as the tourism industry develops further in Komodo.

Hi Pamela, we are so sorry to hear you've had a negative experience when corresponding with us. Our team has made an honest mistake in overlooking the email. They have now contacted you and offered a small discount to cover the first time booking promo code discount you initially missed out on. I hope you will give us a second chance to do better.

Hi Yanah,

Thank you so much for taking the time to share your feedback with us — we truly appreciate it. We're really sorry to hear that parts of your experience didn’t meet expectations, especially with the food and hospitality at the raft house. We understand how disappointing that must have been and have provided a partial refund in acknowledgment of that.

Regarding the 3D2N listing, we want to clarify that the tour is described as 3 days and 2 nights because it takes place over the course of three calendar days. This helps ensure that guests are aware they’ll need to set aside time across all three days. We also make sure to indicate the specific timings for the start and end of the tour in the listing so that everything is transparent.

We’re always looking to improve and have shared your feedback with our local partners to address the areas that didn’t go well. We're also reviewing the tour description to see where we can make things clearer.

Thank you again for your kind words about our customer service — we’re glad we could support you. We genuinely value your feedback and hope to have the opportunity to offer you a better experience in the future.

Seek Sophie Team

Hi Yanah,
Thank you so much for taking the time to share your feedback with us — we truly appreciate it. We're really sorry to hear that parts of your experience didn’t meet expectations, especially with the food and hospitality at the raft house. We understand how disappointing that must have been and have provided a partial refund in acknowledgment of that.

Regarding the 3D2N listing, we want to clarify that the tour is described as 3 days and 2 nights because it takes place over the course of three calendar days. This helps ensure that guests are aware they’ll need to set aside time across all three days. We also make sure to indicate the specific timings for the start and end of the tour in the listing so that everything is transparent.

We’re always looking to improve and have shared your feedback with our local partners to address the areas that didn’t go well. We're also reviewing the tour description to see where we can make things clearer.

Thank you again for your kind words about our customer service — we’re glad we could support you. We genuinely value your feedback and hope to have the opportunity to offer you a better experience in the future.

Seek Sophie Team