Group of travellers posing on a hiking trail with sweeping green mountain ridges in the background under a cloudy sky

Seek Sophie
Reviews

4.9

573 reviews

512 reviews

1033

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Jessica Chew

Feb 2023

Had some issues re cancelling a workshop due to personal reasons. Mega assisted me and followed up closely throughout, reassuring me every step of the way. Great customer service!

Response from Seek Sophie

Glad Mega was able to resolve your request. Hope you are able to come back to try one of our workshops soon!

Qwee LanKelly Lee

Jan 2023

Due to some unforeseen circumstances, I had to postpone my Mangrove Kayaking to a week later from the reservation date. I was really appreciative of Rina Christina who promptly checked with the operator if the revised schedule could be accommodated. All the change was made within a working day of my email request. My booking confirmation was updated accordingly on the Seek Sophie website. Thanks so much, Rina! :)

Response from Seek Sophie

Thanks so much for taking the time to leave a review. We are happy to know that Rina was able the assist with your trip rescheduling. Hope you can enjoy your kayaking trip soon!

Iqra kazee

Jan 2023

Rina was super quick to respond and very effective in managing my booking and issues. Great customer service

Response from Seek Sophie

Glad to hear our customer service team was effective and responsive. Thanks so much for taking the time to leave us and Rina a review :)

Joshua Teoh

Jan 2023

Rina was really helpful and responsive. Really appreciate the support and assistance!

Response from Seek Sophie

Glad to hear Rina was able to assist you :) And thank you so much for leaving us a review!

Sarah Burnett

Jan 2023

Thanks for helping me make my sons 10th birthday party awesome Rina

Response from Seek Sophie

Thanks so much for taking the time to leave a review! Hope your son has an amazing birthday!

Nur Hanis Mokhtar

Jan 2023

Read kind host and replies to any inquires almost immediately. I am going for their terrarium workshop and for any of those who are wheelchair users, be happy to know that the location of the workshop is entirely wheelchair accessible 😊😊😊!!! Awesome inclusivity. Would 100% recommend to any who wants to try something new and perhaps add abit of greenery to your home decor!!

Response from Seek Sophie

Hi Nur, thank you so much for your kind review ☺️. We hope you have an awesome time at the terrarium workshop!

Timothy Parr

Jan 2023

Mega was a great help with our questions and made the process easy when we needed to make changes. We really appreciated the flexibility. Thank you!

Response from Seek Sophie

Happy to hear that Mega was able to help you make changes to your trip. Hope you have a great time! And thank you for taking the time to leave a review.

Lycia Ho

Dec 2022

Grateful for the assistance rendered to me by Rina! Swift and efficient responses. Thank you!

Response from Seek Sophie

We are happy to hear Rina was able to assist! Thank you for taking the time to leave a review :)

Tyson Nguyen

Dec 2022

I needed to change my dates and add an additional travellers, and Rina from Seek Sophie was extremely helpful and was able to resolve all the changes quickly. Highly recommended!

Response from Seek Sophie

Thank you for your kind endorsement! Glad Rina was able to assist with your upcoming trip. Have a great time!

Tripti Singh

Dec 2022

Good and generous reception team. Special thanks to ‘Mega’ for accommodating my request. Looking forward for a great family time!

Response from Seek Sophie

Thank you, Tripti, for the kind review! We hope you have an excellent trip with your family!

Jin How Lee (Jin)

Dec 2022

Had an awesome experience with Captain David and Winnie as the crew member on our company trip. Support assistance provided by Rina Christina was great as well, prompt in answering my queries and providing all the information that I needed promptly.

Response from Seek Sophie

Glad to know you had a great experience on your company yacht trip! And happy to hear Rina was able to assist you well in preparation to your trip. Thank you for taking the time to leave us a review :)

Eilien Elrica

Nov 2022

Thanks Mega for the excellent service and clarifying my doubts quickly when I had queries with booking a class

Response from Seek Sophie

Thank you for taking the time to leave a kind review! So happy Mega was able to help you! :)

OTCS LOG

Nov 2022

Despite some hurdler due to wrong booking made by myself, the staff gracefully assisted in the correction process. Wonderful customer service experience. We re already looking forward for the actual day to come! Kudos to Mega. You made a difference! Very much appreciate on the extend of helping us. Keep it up!

Response from Seek Sophie

Thank you for your kind review! So happy that Mega was able to help you. Have an amazing time :)

Edna Chan

Nov 2022

Rina has be attending to my request and she has been real patient and helpful. Thankful for her for making my first experience with Seek Sophie great!

Response from Seek Sophie

Thanks so much for taking the time to leave a review! Glad Rina was able to help you in the booking process!

jikoji koji

Nov 2022

Amazing customer service! Special shout-out to Mega for helping us out!

Response from Seek Sophie

Thank you for taking the time to leave a review! We are glad Mega was able to help you with your booking :)

Felicia Tan

Nov 2022

We had 4 hours at yacht mare mio on 12 Nov with our family. The crew captain and staff ramos amd sunny are extremely friendly and helpful. They were willing to help us carry our stuffs and food . We are grateful they went the extra mile to retrieve back our swan float that floated away. Really appreciate their great help! Will come again!

Response from Seek Sophie

Hi Felicia, we are glad you had a fun time with Mare Mio! We hope to help you plan another memorable occasion in the near future!

Vanesia Ong

Nov 2022

Made a reservation for the private soy candle workshop with my colleagues. Rina was really helpful in answering my enquiries throughout! The candle workshop held was informative & engaging.

Response from Seek Sophie

Thank you for your kind review! Really glad Rina was able to help, and you had a fun time making candles :)

LeShan Thye

Oct 2022

Customer service have quick response and helpful! My issue solved by their help!

Response from Seek Sophie

Thank you for the review! We are happy to hear our customer service team was able to help :)

Shirani Alfreds

Oct 2022

@Rina’S service was so timely and helpful!!! She really went out of our way to help us contacting the vendor directly. Thank you Rina! (Wish all service everywhere was like yours!) 👍🏽

Response from Seek Sophie

Thanks so much for your review, Shirani! We are happy to hear Rina was able to sort out your booking in a timely manner :)

Yau hui Teong

Oct 2022

Response from Seek Sophie

Thanks for the kind review! :)

Priscilla Lim

Oct 2022

Book a last minute request for a pottery session and Deria assisted me through out. Entire process was seamless!

Response from Seek Sophie

Hi Priscilla, thank you so much for your kind review. Glad Deria was able to help you and hope you had a great time! :)

Nicole Teodoro

Oct 2022

Love all the wide variety of activities in Seek Sophie! My partner and I tried the Kayak early this year and enjoyed it. Looking forward to attending all the other activities! Deria has been really helpful as well in answering my queries regarding a few workshops, thanks Deria for your time :)

Response from Seek Sophie

Thank you for your kind review 😍 So glad you enjoyed your kayaking trip and are looking for more workshops to do! Look forward to your next experience with us!

Pavi Thira

Oct 2022

Response from Seek Sophie

Thank you for your 5 star review 😍

Naveen R B

Sep 2022

Rina has been excellent with her very prompt and detailed response. She addressed all the queries I had regarding my yacht booking. I was very impressed by the quality of support from her.

Response from Seek Sophie

Thank you, Naveen, for your review! We are glad Rina was able to assist with your yacht booking. We hope to see you again soon!

Catherine Chien

Sep 2022

I joined two Seek Sophie tours in Indonesia in Sep (one in Komodo island, the other in Bali) and had a very pleasant experience. Seek Sophie only worked with the best tour operators to ensure the quality, which gave me an ease of mind when I booked my tours. I highly recommend to anyone looking for adventures in Southeast Asia.

Response from Seek Sophie

Thank you, Catherine, for your kind review. We are glad to hear you enjoyed your time in Indonesia with our guides 😊

Jm Y

Aug 2022

We chartered the Waga Mari with SeekSohpie for a trip to Lazarus and it was such a wonderful experience. The yacht experience itself was amazing (check out the Waga Mari if you are thinking of chartering a yacht for whatever reason). SeekSophie staff (Deria) was extremely helpful in answering my enquiries about the facilities and provisions on board. 10/10 would recommend for a unique and memorable experience with friends and family.

Response from Seek Sophie

Thank you for taking the time to leave us a review! We are happy to hear you had a memorable experience with Waga Mari and that our team was able to assist in preparation for your trip. Hope to see you again soon!

Clara Leow

Aug 2022

I had booked an experience with Seek Sophie and unfortunately made some mistakes with my credit card booking. Fortunately, Rina Abast, the customer support advocate addressed all my queries very, very promptly and with empathy. She grasped my concerns very quickly and provided very effective and quick solutions to my concerns. My customer support experience was 10/10 - here’s a shout out to Rina! Thank you so much Seek Sophie and I’m looking forward to the experience booked!

Response from Seek Sophie

Thank you for taking the time to leave us a review. We are very happy that Rina was able to resolve your booking issue. Hope you enjoy your trip with us!

Mengtao Wang

Aug 2022

Deria was very helpful in assisting with the Yacht booking for our team activity, the communication is very smooth. Deria also helped provide additional options for different group sizes. The platform provided multiple choices of the Yacht booking for different occasions, it's very nice.

Response from Seek Sophie

Thank you for taking the time to leave a kind review - we really appreciate it. Glad Deria was helpful in finding a great yacht for your team :) Hope you have a wonderful day out with your team!!

Marcus Woo

Jul 2022

My family booked a 5-hour modern yacht with Fun@Sea to Lazarus via Seek Sophie on 4 July to celebrate my youngest daughter's birthday. We had loads of fun, especially with the watermat, paddleboard, sea scooter and fishing. We would like to extend our appreciation to Alf and Eden. They had been very helpful and forecoming in providing us with the relevant information and tending to our needs. Best still, they made us feel at ease by engaging us throughout the 5 hours of fun. Many thanks and kudos to them!

Response from Seek Sophie

So happy to hear you and your family had fun with Alf and Eden!! Thanks so much for leaving a kind review, and hope your daughter had a lovely birthday!

Karyna

May 2022

It was easy to book on Seek Sophie. Got great help from Deria & Seek Sophie. Looking forward to my booking. Delighted with the customer service.

Response from Seek Sophie

Thank you so much for your kind review, and we're so happy that Deria and our team provided you with good service. Hope you have an amazing adventure!! :)

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