Seek Sophie

Reviews

4.9

573 reviews

495 reviews

1017

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Lorenzo Sfragara

Sep 2024

klias river tour. Amazing service (Rina) and tour guide (Selani). You booked last minute on a Sunday and they were super efficient in accommodating us. Experience is a nice one and tour guide was very friendly and professional.

Response from Seek Sophie

So happy to hear you enjoyed the Klias River tour! Thank you for taking the time to leave a review 🙏

Darlene L. Mora

Sep 2024

I loved the customer service. Mitchell answered all my questions in a timely manner. I can't wait to enjoy my trek in Fansipan

Response from Seek Sophie

Thanks so much for the review, Darlene! Have a wonderful summit to Mt. Fansipan!

judy m

Sep 2024

We have not been on our Seek Sophie cruise yet, but I have been very impressed with the service I’ve received in the run up and felt it deserved a shout out. We had booked our trip for myself and my husband but then, last minute, our adult daughter is coming to join us. We tried to book her a slot separately and it came back as no availability. We had booked the flights to Flores and hotel for her by then! I made contact with Seek Sophie and Rina was brilliant, quick responses every time and managed to arrange for our daughter to join our booking. Easy process to book and pay. Big relief and huge thanks to Rina, it was like chatting and sorting something with someone down the road rather than half way round the world. Thank you so much 🙏

Response from Seek Sophie

Hi Judy, thanks so much for the kind review. We are glad to hear we could help with your daughter joining the trip. Hope your family has a wonderful time in Komodo!

Dominic Yap

Aug 2024

Thank you, Michelle for your fast and courteous response in assisting our request to amend our session to another date. Really appreciate it!

Response from Seek Sophie

Thanks for the review 😊 have a great experience!

Jesque Poh

Aug 2024

We found Seek Sophie via google and confirmed a Pizza making session with them. Very friendly and prompt responses along the arrangement process. 1 week before event, our participants are reduced by 2pax and Seek Sophie promptly acknowledges and process the refund the same day. Rina attended to our request. We are impressed !!!...... will definitely working with Seek Sophie again for our future company events.

Response from Seek Sophie

Thank you for the review, Jesque! Hope you enjoy your company event and we hope to see you again soon!

Jonathan Chew

Aug 2024

Michelle was really nice and understanding in explaining my booking confirmation and helping me on the cancellation! Friendly!

Response from Seek Sophie

Glad we could help! Thank you for taking the time to leave a review.

Saskia Voncken

Aug 2024

We did the 3D2N River Safari at the Sukau Greenview Lodge in Borneo and booked it with Seek Sophie. The booking went really smooth and easy, and we got picked up from the hotel in Sandakan. The Safari was a great experience and the highlight of our 3.5 weeks of travel. We were lucky to see the big 5 of Borneo and even watch big groups of elephants crossing the river, including a baby elephant who was just born hours earlier! An experience we will never forget. It is a basic but nice lodge. The guides know their stuff and especially IKI (probably wrong spelling). We found out that booking at the lodge would have been cheaper so we contacted Seek Sophie about this and we received great assistance from Michelle. She was very helpful and quick in her responses. Many thanks to her! Would definitely recommend!

Response from Seek Sophie

We're glad that Michelle was able to help and that you had a great trip in Borneo! Thank you for taking the time to leave a kind review :)

Camilla Grenga

Aug 2024

Seek Sophie offers some fantastic excursion options. Michelle was incredibly supportive and helpful throughout the booking process. Highly recommend! Thank you :)

Response from Seek Sophie

Hi Camilla thanks so much for taking the time to leave a kind review :) Our team obsesses over each experience on our site and we’re so glad you like them too!

Morgan Eats the World

Aug 2024

I cannot speak yet regarding the tour itself, but I came to express how professional and helpful the customer service is. Thanks to Rina for all her amazing help on booking and altering boat reservations for Komodo National Park!

Response from Seek Sophie

Hi Morgan, Thanks for taking the time to leave us a kind review! It really made our day :) We’re glad Rina was able to help with your booking. Have an amazing time in Komodo!!

Camilla Havsteen

Aug 2024

(Translated by Google) Michelle was very helpful and provided fast and great customer service! (Original) Michelle var meget hjælpsom og gav hurtig og god kundeservice!

Response from Seek Sophie

Thank you, Camilla 😊

Clarrance Seah

Aug 2024

very helpful staff who eill get back to you on your queries quickly and help you

Response from Seek Sophie

Very happy to hear our team has been swift in providing assistance. Hope your experience is excellent as well 😊

Richard Turner

Jul 2024

Michelle was very helpful in navigating the bookings. Would love to use them again.

Response from Seek Sophie

So glad we were able to help you with your bookings! Look forward to seeing you on more Seek Sophie experiences :)

Chelsea Blanchard

Jul 2024

Michelle was quickly responsive to my questions while I plan my trip.

Response from Seek Sophie

Thank you for the review, Chelsea! Have a great trip!

Shin Yee Ng

Jul 2024

Great service by Michelle, and really solve my queries and issue as well. Fast response. Thanks Michelle :)

Response from Seek Sophie

Thanks, Shin Yee! Glad you found our service to be good 😊.

Tabitha Hartley

Jul 2024

I’m starting the tour in a couple days and I’m very excited. So far Seek Sophie have been amazing, I had a couple questions related to getting to the island for the tour and about the request before the confirmation and the Seek Sophie team have been amazing at answering me. Rina and Michelle were so lovely and were quick at getting back to me giving me all the information I needed. Very happy with my experience so far :)

Response from Seek Sophie

Thank you so much for the kind review, Tabitha! We hope you have a wonderful trip 😊

ran ji

Jul 2024

Excellent customer support! Michelle patiently answered all my questions and diligently followed up with each host over several days to address my queries.

Response from Seek Sophie

Glad to hear you had a good customer experience with Michelle! Thank you for the review :)

Chia Weng Chin

Jul 2024

Very prompt replies. Very nice service from my agent, Rina. Well curated list of workshops. The booking process can be annoying when the workshop can only be booked a few days in advance when we want to prepare for the trip much earlier.

Response from Seek Sophie

Thank you for taking the time to leave a review. And our apologies for any inconvenience caused when booking. We will look to do better in the future.

Gin L

Jul 2024

Always a great experience with Seek Sophie. All processes are easy to follow, hassle free!

Response from Seek Sophie

Thank you, Gin! Your review means a lot to us 🙏

Chanratana Heang

Jul 2024

I love the webiste and the support of Seek Sophie team, Michelle is very quick to solve the issue that we have.

Response from Seek Sophie

Thank you for your kind review, Chanratana!

adrienn paj

Jul 2024

Michelle was a great help during the booking process and she helped me to find the best offer for my needs.thank you

Response from Seek Sophie

Thank you for taking the time to leave a review, Adrienne! Glad to hear Michelle was able to help with your booking.

Alon Yona

Jul 2024

Highly recommended! Michelle also gave a very good service and was really helpful. Thanks!

Response from Seek Sophie

Thanks, Alon 😊happy travels!

Damiano Stracci

Jul 2024

Response from Seek Sophie

Thank you for taking the time to leave a kind review! We really appreciate it :)

Jaime Brenner

Jun 2024

Michelle, Renata and others who support all the Bali dogs with Seek Sophie are truly amazing. The work they do to help the dogs and educate others is so important. This experience made our trip to Bali extra special. We plan to continue helping however we can so Bali dogs get the love and life they deserve.

Response from Seek Sophie

Dear Jaime, thank you so much for the kind review :) We really appreciate your support of the Bali dogs and are so glad to hear that this enriched your visit to Bali. It makes a huge difference to us knowing that these type of experiences matter to travellers, encouraging us to continue to work with amazing local organisations and find new ones as well. We hope to see you another time soon!

Daniel Osborne

Jun 2024

Seek Sophie has been great. Used to book activities in SG and around south East Asia. I made a mistake with a booking recently and Michelle was excellent. Responding to my ask for help and fixing it straight away.

Response from Seek Sophie

Thank you for taking the time to leave a kind review, it made our day! :) So glad we were able to help and hope you have an amazing trip!!

Yong Sheng

Jun 2024

Customer service was extremely responsive and helpful in handling situations. Feel assured and safe to book through this website! Will definitely revisit this website when in need!

Response from Seek Sophie

Thank you for the review 😊glad we could help.

Jasmin Aw

Jun 2024

Michelle is very helpful in answering the questions!

Response from Seek Sophie

Thanks for the review, Jasmin 😊glad Michelle was able to help!

Emma

Jun 2024

The booking experience has been amazing so far, Michelle was excellent at taking my query to the host and then amending the system to offer the add-on I was enquiring about! I have now successfully booked the tour and I am so pleased by the service I have received. I will definitely be looking at other tours! Thank you Michelle!

Response from Seek Sophie

Thanks for the review, Emma! Glad we could help with your booking. Have a great trip!

송지연

Jun 2024

Very helpful travel agency. Definitely will be with them.

Response from Seek Sophie

Thank you for the review!

Ada Scott

Jun 2024

Michelle was very helpful with organizing the details of trip and accommodating my plans. Rina was very helpful in getting me a refund quickly when the trip was cancelled due to weather. Exceptional customer service! Thank you both

Response from Seek Sophie

We're so happy we could help :) Hope to see you on another Seek Sophie experience soon!

Reena Muniz

Jun 2024

Nice site for personally curated experiences across the island. The CS is prompt and knowledgeable. I had an issue with one of my orders and Michelle who was helping me quickly understood the problem and helped resolve.

Response from Seek Sophie

Thank you for the kind review, Reena. Glad we could help with your order. Hope you have a great experience!

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