Group of travellers posing on a hiking trail with sweeping green mountain ridges in the background under a cloudy sky

Seek Sophie
Reviews

4.9

573 reviews

512 reviews

1033

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missAe

Dec 2024

The team is responsive to your concerns, Michelle is very helpful.

Response from Seek Sophie

Thank you for the kind review!

ramesh chandran

Nov 2024

I would like to put on record my sincere appreciation to the Seek Sophie team and in particular to Ms. Rina for agreeing to my request for change in the cruise dates for Komodo island, not once but twice. The first time was during the recent volcano eruption at Mount Lewotobi when flights to the island from Malaysia were cancelled and the second time when my pet dog was diagnosed with cancer and in need of constant care for the next few months. They agreed to defer my cruise to a yet undetermined date in 2025. Ms. Rina was especially helpful with her kind words and quick response for which I will be always grateful.

Response from Seek Sophie

Dear Ramesh

Thank you so much for taking the time to share your experience with us. First of all, we want to say how sorry we are to hear about your dog’s diagnosis. As pet lovers ourselves, we truly understand how heartbreaking and overwhelming it is to face something like this. Your pet is family, and their well-being always comes first.

We’re so glad that Rina was able to support you during this difficult time, and we’ll be sure to share your kind words with her. It means the world to us that we could help ease a little of the stress you’ve been going through. Please don’t hesitate to reach out when you’re ready to plan your trip – we’ll be here to make it as seamless as possible. Sending love and strength to you and your beloved dog. ❤️

Tc Tan

Nov 2024

Michelle has been very helpful and she was prompt in replying to my request. Thanks so much!

Response from Seek Sophie

Thanks for taking the time to leave us a kind review! Glad Michelle was able to help :)

Livia Lange

Nov 2024

(Translated by Google) Fantastic service! ☺️ Rina was incredibly helpful and quick via email, addressing my problem because I unfortunately couldn't go on my Komodo tour due to illness. I'm looking forward to doing it next year through Seek Sophie. Thank you so much for the great service! 🙏🏼 (Original) Super toller Service !☺️ Rina hat mir per Mail extrem gut und schnell weitergeholfen und sich meinem Problem angenommen, weil ich leider meine Komodo Tour aufgrund von Krankheit nicht antreten konnte. Freue mich sie im kommenden Jahr über Seek Sophie anzutreten. Vielen Dank für den tollen Service 🙏🏼

Response from Seek Sophie

Thank you for the review, Livia. We are sorry to hear you could not make your Komodo trip. Hope you can come back soon!

Théo Egal

Nov 2024

Michelle has been a super helpful advisor, fast replying, helping us organise our trip to Halong. I recommend Seek Sophie !

Response from Seek Sophie

Thanks so much for the kind words, Théo! Hope you have a great trip to Halong Bay!

WaiLee Yang

Nov 2024

Quick responses to my various queries. Looking forward to the event.

Response from Seek Sophie

Thank you for the review, WaiLee! Hope you have a great event!

ollie deadman

Nov 2024

Michelle was super helpful, very fast replies and helped me massively in my request couldn’t recommend dealing with her more!!:)

Response from Seek Sophie

Thank you for the review, Ollie! Glad Michelle was able to help 😊

Semanter Lim

Oct 2024

Response from Seek Sophie

Thank you, Semanter!

Emma George

Oct 2024

Seek Sophie is a really nice easy to use service. I’d left some constructive feedback on the experience we did and Michelle followed up by email and and amended the Seek Sophie page to be more accurate- great customer service

Response from Seek Sophie

Hi Emma, thank you so much for taking the time to leave us feedback. We really appreciate our customers helping us improve our offering. Hope to see you again on another trip!

Ian De Bruyn

Oct 2024

Had very good customer service from Seek Sophie, with Rina replying quickly and helpfully to my questions.

Response from Seek Sophie

Thank you for the review, Ian! Have a great trip!

Najat Alhabshi

Oct 2024

Sadly had to make a refund for my trip and sent an email to do so. Michelle replied within a few hours and promptly issued a refund without any hassle, greatly appreciated it!

Response from Seek Sophie

Thank you for the review, Najat. I'm sorry you couldn't make it on your Seek Sophie trip. Hope to see you on another adventure soon!

Alexandria Robles

Oct 2024

I had the best trip to Sumba thanks to Seek Sophie and my guide Dany. The website was super easy to book and when I had a small booking issue Rina was so quick to help me and I’m so grateful for her! I booked two tours, one on the East side of the island. My guide Dany was epic, he took me to all the top spots (almost everywhere we went had no other tourists) and he knows so much about Sumba and Indonesia. The east side did require a lot of driving but it was perfect because I was taking notes since I did not want to miss anything he was teaching me. We were able to customize my trip to see all the things special to me. I also hired him to take me from East Sumba to West. We stopped at some local spots including a village. Sumba is such a special place and I would have missed so much of the magic without this company and my guide!

Response from Seek Sophie

Thank you so much for the wonderful and detailed review, Alexandria! We really appreciate it and are super happy to hear you had an awesome time in Sumba. Hope to see you again on another trip!

Toni Huynh

Sep 2024

Thanks Michelle for helping me out with my problem ! I m so glad that you were able to cancel my booking which I did by mistake.

Response from Seek Sophie

Thank you for taking the time to leave a review! Hope to see you on another Seek Sophie experience soon!

Gena Nelson

Sep 2024

This was my first time booking with Seek Sophie and everything went very smoothly, from navigating the website to payment to follow-up. When I did not receive an email with booking details, Rina from Seek Sophie responded very quickly and sent me the information I needed. I will definitely use Seek Sophie in the future.

Response from Seek Sophie

Thank you for the kind review, Gena! Hope you have a wonderful trip and until next time!

Unofficial AJ

Sep 2024

Response from Seek Sophie

Thanks for taking the time to leave a kind review :)

Colin Brader

Sep 2024

A good and caring organisation with some great tours. Particular thanks to Rina who helped with dates and arrangements....well beyond expectations. Thank you

Response from Seek Sophie

Thank you for the review, Colin. Have a wonderful time on your trip!

Lorenzo Sfragara

Sep 2024

klias river tour. Amazing service (Rina) and tour guide (Selani). You booked last minute on a Sunday and they were super efficient in accommodating us. Experience is a nice one and tour guide was very friendly and professional.

Response from Seek Sophie

So happy to hear you enjoyed the Klias River tour! Thank you for taking the time to leave a review 🙏

Darlene L. Mora

Sep 2024

I loved the customer service. Mitchell answered all my questions in a timely manner. I can't wait to enjoy my trek in Fansipan

Response from Seek Sophie

Thanks so much for the review, Darlene! Have a wonderful summit to Mt. Fansipan!

judy m

Sep 2024

We have not been on our Seek Sophie cruise yet, but I have been very impressed with the service I’ve received in the run up and felt it deserved a shout out. We had booked our trip for myself and my husband but then, last minute, our adult daughter is coming to join us. We tried to book her a slot separately and it came back as no availability. We had booked the flights to Flores and hotel for her by then! I made contact with Seek Sophie and Rina was brilliant, quick responses every time and managed to arrange for our daughter to join our booking. Easy process to book and pay. Big relief and huge thanks to Rina, it was like chatting and sorting something with someone down the road rather than half way round the world. Thank you so much 🙏

Response from Seek Sophie

Hi Judy, thanks so much for the kind review. We are glad to hear we could help with your daughter joining the trip. Hope your family has a wonderful time in Komodo!

Dominic Yap

Aug 2024

Thank you, Michelle for your fast and courteous response in assisting our request to amend our session to another date. Really appreciate it!

Response from Seek Sophie

Thanks for the review 😊 have a great experience!

Jesque Poh

Aug 2024

We found Seek Sophie via google and confirmed a Pizza making session with them. Very friendly and prompt responses along the arrangement process. 1 week before event, our participants are reduced by 2pax and Seek Sophie promptly acknowledges and process the refund the same day. Rina attended to our request. We are impressed !!!...... will definitely working with Seek Sophie again for our future company events.

Response from Seek Sophie

Thank you for the review, Jesque! Hope you enjoy your company event and we hope to see you again soon!

Jonathan Chew

Aug 2024

Michelle was really nice and understanding in explaining my booking confirmation and helping me on the cancellation! Friendly!

Response from Seek Sophie

Glad we could help! Thank you for taking the time to leave a review.

Saskia Voncken

Aug 2024

We did the 3D2N River Safari at the Sukau Greenview Lodge in Borneo and booked it with Seek Sophie. The booking went really smooth and easy, and we got picked up from the hotel in Sandakan. The Safari was a great experience and the highlight of our 3.5 weeks of travel. We were lucky to see the big 5 of Borneo and even watch big groups of elephants crossing the river, including a baby elephant who was just born hours earlier! An experience we will never forget. It is a basic but nice lodge. The guides know their stuff and especially IKI (probably wrong spelling). We found out that booking at the lodge would have been cheaper so we contacted Seek Sophie about this and we received great assistance from Michelle. She was very helpful and quick in her responses. Many thanks to her! Would definitely recommend!

Response from Seek Sophie

We're glad that Michelle was able to help and that you had a great trip in Borneo! Thank you for taking the time to leave a kind review :)

Camilla Grenga

Aug 2024

Seek Sophie offers some fantastic excursion options. Michelle was incredibly supportive and helpful throughout the booking process. Highly recommend! Thank you :)

Response from Seek Sophie

Hi Camilla thanks so much for taking the time to leave a kind review :) Our team obsesses over each experience on our site and we’re so glad you like them too!

Morgan Eats the World

Aug 2024

I cannot speak yet regarding the tour itself, but I came to express how professional and helpful the customer service is. Thanks to Rina for all her amazing help on booking and altering boat reservations for Komodo National Park!

Response from Seek Sophie

Hi Morgan, Thanks for taking the time to leave us a kind review! It really made our day :) We’re glad Rina was able to help with your booking. Have an amazing time in Komodo!!

Camilla Havsteen

Aug 2024

(Translated by Google) Michelle was very helpful and provided fast and great customer service! (Original) Michelle var meget hjælpsom og gav hurtig og god kundeservice!

Response from Seek Sophie

Thank you, Camilla 😊

Clarrance Seah

Aug 2024

very helpful staff who eill get back to you on your queries quickly and help you

Response from Seek Sophie

Very happy to hear our team has been swift in providing assistance. Hope your experience is excellent as well 😊

Richard Turner

Jul 2024

Michelle was very helpful in navigating the bookings. Would love to use them again.

Response from Seek Sophie

So glad we were able to help you with your bookings! Look forward to seeing you on more Seek Sophie experiences :)

Chelsea Blanchard

Jul 2024

Michelle was quickly responsive to my questions while I plan my trip.

Response from Seek Sophie

Thank you for the review, Chelsea! Have a great trip!

Shin Yee Ng

Jul 2024

Great service by Michelle, and really solve my queries and issue as well. Fast response. Thanks Michelle :)

Response from Seek Sophie

Thanks, Shin Yee! Glad you found our service to be good 😊.

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